Patient Access Manager

Evara Health • St. Petersburg, FL

15h • Onsite

About The Position

The Patient Access Manager (PAM) oversees patient registration, financial counseling, and patient access operations across Evara Health locations. This role ensures a smooth, timely, and accurate registration process while supporting a positive patient experience and alignment with organizational goals. The PAM provides staff guidance and training, monitors quality and performance, and analyzes operations to improve workflows, efficiency, and patient throughput.

Requirements

• High School Diploma, or equivalent required, college degree preferred
• Minimum 5 years healthcare management experience
• Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse

Responsibilities

• Oversee daily Patient Access operations, including pre-registration, benefit verification, registration, scheduling, and point-of-service collections.
• Monitor registrations, work queues, staff productivity, scheduling accuracy, and service levels to ensure timely, accurate, and efficient operations.
• Ensure appropriate staffing and coverage while supervising, coaching, training, and evaluating Patient Access staff.
• Participate in recruitment, scheduling, performance management, and disciplinary activities while ensuring staff have the knowledge and tools needed to succeed.
• Model Evara Health customer care standards and ensure staff provide high-quality, professional service that supports patient satisfaction and efficient patient flow.
• Resolve complex patient and operational concerns independently and escalate significant issues affecting satisfaction, service timeliness, reimbursement, or patient flow.
• Direct efforts to improve point-of-service collections, reduce bad debt, and ensure accurate registration and pre-billing processes that support clean claims and reimbursement.
• Monitor registration edits, denials, scheduling accuracy, and performance against service-level goals; identify deficiencies and implement process improvements.
• Develop and implement best practices, policies, procedures, and training to improve Patient Access performance and consistency.
• Maintain compliance with Evara Health, HIPAA, Medicare, Medicaid, commercial insurance, state, federal, and accreditation requirements while staying current on applicable regulatory changes.

Benefits

• Generous Paid Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Paid Holidays & Birthday: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Comprehensive Health Benefits: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
• Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
• Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
• Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
• Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree