Manager, Patient Access
About The Position
The Manager of the centralized Patient Access Center provides strategic, operational, and administrative leadership for a large, multi-specialty patient access operation that supports all practices within the Medical Group. This includes oversight of the Primary Care Call Center and Specialist Referral & Scheduling Center, structured into specialty-specific pods. The manager will lead the design, development, implementation, and continuous optimization of a centralized access model serving up to 150+ providers across varied specialties and locations. This role ensures exceptional patient experience, efficient workflow, and strong alignment with clinical operations and organizational goals. Performs duties in a manner consistent with St. Luke’s mission and values.
Requirements
- Bachelor’s degree in healthcare administration, business administration, management, or related field required.
- 5-7+ years of progressive leadership experience in a healthcare call center, patient access environment, or multi-specialty medical group.
Responsibilities
- Provides strategic, operational, and administrative leadership for a large, multi-specialty patient access operation.
- Oversees the Primary Care Call Center and Specialist Referral & Scheduling Center.
- Leads the design, development, implementation, and continuous optimization of a centralized access model.
- Ensures exceptional patient experience, efficient workflow, and strong alignment with clinical operations and organizational goals.
Benefits
- Day one benefits package
- Pension Plan & 401K
- Competitive compensation
- FSA & HSA options
- PTO programs available
- Education Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
