Manager, Patient Access

Westchester Medical Center•Valhalla, NY

About The Position

The Manager, Patient Access oversees daily operations for pre-registration, insurance verification, scheduling, authorization, and financial counseling for inpatient and outpatient services. The manager is responsible for implementing policy, managing ongoing operations, improving processes, and supporting the overall success of patient access functions. This role provides on-site leadership for nonclinical staff, supports productivity and patient and physician satisfaction, and coaches and develops direct reports. The manager coordinates quality monitoring and process improvement, works with physician practices, management, supporting departments, and Scheduling, and ensures staffing supports accurate completion of scheduled patients before their service date. The role also includes personnel administration, employee training, and resolution of specified registration and financial-clearance issues.

Requirements

Three years of supervisory experience in a hospital-based setting.
Bachelor's degree or equivalent experience.

Responsibilities

Manage administrative functions for insurance verification, authorization, scheduling, pre-registration, and financial counseling for inpatient and outpatient services.
Manage nonclinical staff to promote productivity, patient and physician satisfaction, and employee engagement, consistent with Westchester Medical Health System.
Provide on-site leadership by coaching, developing, and empowering direct reports.
Develop and implement processes for responding to patient and employee concerns and issues.
Serve as a liaison among physician practices, management, and supporting departments.
Use education, experience, and analytical judgment to support patient and physician satisfaction and positive relationships.
Coordinate process improvement and daily quality monitoring of key performance metrics and account accuracy.
Establish monitoring to identify trends and system issues, recommend process improvements, and focus on implementing changes.
Coordinate integration of pre-registration, pre-certification, insurance verification, and medical necessity checks for patients at each facility with Scheduling to resolve relevant matters.
Handle personnel actions, including hiring, performance evaluations, schedules, terminations, and weekly time cards.
Ensure adequate professional staffing and coordinate staffing needs to support accurate completion of scheduled patients before the date of service.
Train new employees on applications for registration, eligibility and benefits, authorizations, and financial counseling, including follow-up updates and education.
Resolve duplicate MRNs and charity emails, and manage dashboards and worklists associated with financial-clearance functions.
Attend meetings and conferences related to job functions and responsibilities.