Manager, Patient Access

Adventist Health • Hanford, CA

3d

About The Position

The Manager, Patient Access supervises and manages hospital Patient Access staff and services. The role works with Patient Access locations and hospital management to define goals, objectives, and staff priorities; reviews project progress and recommends changes to senior management; and supervises and directs assigned personnel using professional and supervisory discretion and independent judgment. The position provides day-to-day technical leadership and oversight, helps maintain staffing coverage, supports staff development and hiring, and contributes to department budgeting.

Requirements

• Bachelor's degree or an equivalent combination of education and related experience.
• All required vaccinations as a condition of employment and annually thereafter, where applicable; medical and religious exemptions may apply.

Nice To Haves

• Master's degree.
• Five years of relevant experience.
• One year of leadership experience.
• Experience with computer terminals.

Responsibilities

• Provide day-to-day technical leadership while performing escalated or complex duties.
• Create and maintain the department schedule, arranging coverage for absences and vacations so vital workstations remain covered.
• Ensure shifts are covered using regular, float, and per-diem staff.
• Use independent judgment and in-depth analysis of variable factors.
• Collaborate with management and senior professionals or specialists to select methods, techniques, and analytical approaches.
• Provide day-to-day technical oversight to staff and become actively involved as needed to meet schedules and resolve problems.
• Coach employees to correct processes individually and during monthly area meetings.
• Educate staff on existing and updated protocols for hospital and clinic services.
• Provide management with statistics on registration errors to support data integrity and staff education.
• Participate in hiring new personnel from candidate selection through onboarding.
• Assist with reviews of new personnel and recommend additional training or discharge when warranted.
• Participate in employee development.
• Participate in preparation of the department budget.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager