Patient Access Manager

Pullman Regional Hospital • Renton, WA

6d • $85,000 - $126,000

About The Position

The Manager of Patient Access provides operational leadership, direction, and oversight of patient access functions across the organization. The role drives departmental performance and alignment with revenue cycle and organizational goals related to access, patient experience, and financial outcomes. The Manager partners with the Director of Revenue Cycle, clinical departments, and other stakeholders to optimize front-end operations, financial performance, and regulatory compliance. The department is led with a focus on patient-centered care, operational excellence, accountability, and continuous improvement.

The work schedule is Monday through Friday, 8 a.m. to 5 p.m. The stated annual base pay range is $85,000 to $126,000; actual base pay may vary based on job-related knowledge, skills, and experience.

Requirements

• Strong leadership, operational planning, and decision-making abilities.
• Excellent verbal and written communication skills.
• Advanced knowledge of revenue cycle operations and patient access functions.
• Ability to analyze data, identify trends, and drive performance improvement.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and healthcare information systems.
• Five or more years of progressively responsible experience in patient access, revenue cycle, or healthcare operations, including supervisory or management experience.

Nice To Haves

• Bachelor’s degree in healthcare administration, business, or a related field preferred; equivalent education and progressively responsible experience may be considered.

Responsibilities

• Provide operational leadership and oversight for patient access functions across the organization.
• Establish departmental priorities, improvement initiatives, and performance goals in coordination with the Director of Revenue Cycle.
• Ensure patient access operations comply with federal and state regulations, accreditation standards, and organizational policies.
• Drive financial performance through oversight of point-of-service collections, insurance verification, and authorization processes.
• Monitor and evaluate KPIs, including collection rates, denial prevention, authorization accuracy, and patient throughput.
• Develop and maintain effective working relationships with vendors, payers, clinical departments, and community partners within assigned authority.
• Provide leadership and accountability for staffing, workforce planning, and team development within Patient Access.
• Address complex operational issues, escalations, and cross-functional challenges.
• Ensure effective communication across departments and promote collaboration.

Benefits

• Medical and vision coverage, dental coverage, health savings account, and paid leave time.
• Employer-paid life insurance and long-term disability.
• Retirement plan with employer matching contributions.
• Voluntary benefits including life insurance, critical illness, accident insurance, and short-term disability.
• Services discount and EAP resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed