Manager, Patient Access
About The Position
The Manager, Patient Access is responsible for supervising and managing hospital Patient Access staff and services. The role works with Patient Access points and hospital management to define goals, objectives, and staff priorities; reviews project progress; and recommends changes to senior management. It supervises and directs assigned personnel using professional and supervisory discretion and independent judgment. The manager provides day-to-day technical leadership and oversight, maintains staff schedules and coverage, supports complex duties and problem resolution, coaches and educates employees on processes and protocols, and shares registration-error statistics with management. The role participates in hiring and onboarding, employee reviews and development, and department budget preparation. Other job-related duties may be assigned.
Requirements
- Bachelor's degree or an equivalent combination of education and related experience is required.
Nice To Haves
- Master's degree preferred.
- Five years of relevant experience preferred.
- One year of leadership experience preferred.
- Experience with computer terminals preferred.
Responsibilities
- Supervise and manage hospital Patient Access staff and services.
- Work with Patient Access points and hospital management to define goals, objectives, and staff priorities.
- Review project progress and recommend changes to senior management.
- Supervise and direct assigned personnel using professional and supervisory discretion and independent judgment.
- Provide day-to-day technical leadership while performing escalated or complex duties.
- Create and maintain department schedules and arrange coverage for absences and vacations so vital workstations remain covered.
- Ensure shifts are covered using regular, float, and per-diem staff.
- Collaborate with management and top professionals or specialists on methods, techniques, and analytical approaches.
- Provide day-to-day technical oversight to staff and become actively involved as needed to meet schedules and resolve problems.
- Coach employees on correcting processes individually and during monthly area meetings.
- Educate staff on existing and updated hospital and clinic service protocols.
- Provide management with statistics on registration errors to support data integrity and staff education, as needed.
- Participate in hiring new personnel, from candidate selection through onboarding.
- Assist with reviews of new personnel and recommend additional training or discharge when warranted.
- Participate in employee development.
- Participate in preparing the department budget.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
