Pet Resource Program Manager
About The Position
Bella’s Voice is hiring a people-first Program Manager to help keep pets with the families who love them. The role oversees the Pet Food Bank, Vet Bill Assistance Program, Charity of the Month, and volunteer programs within the Pet Resource Center, balancing direct service with planning and program development. The Program Manager works with the Executive Director to establish program goals and funding priorities and to shape initiatives and partnerships. The role manages daily operations, procedures, records, expenses, and service delivery across the programs. It also supervises the Pet Resource Center Coordinator and program volunteers, builds relationships with community organizations, veterinary providers, donors, and nonprofit partners, and represents Bella’s Voice at community events and meetings. The position is based in Shoreline, Washington, and is 100% in person.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 3 years of experience in nonprofits, volunteer management, event planning, or outreach.
- Strong project management, organizational, written communication, and verbal communication skills, with high accuracy under interruption.
- Valid driver’s license and reliable transportation.
- Ability to exercise independent judgment, prioritize tasks, and work autonomously within program guidelines.
- Skill in coaching volunteers, resolving conflicts, and engaging respectfully with diverse populations.
- Proficiency in Word, Excel, and email, and adaptability to database and volunteer systems.
Nice To Haves
- Volunteer management experience.
- Event planning experience.
- Knowledge of animal welfare, pet nutrition, or community resources.
- Passion for animal welfare and community engagement.
- Experience tracking program outcomes or service records, or using volunteer databases.
Responsibilities
- Direct daily program operations and establish procedures, guidelines, and workflows for consistent service delivery.
- Assess community needs and program impact, and recommend improvements or new initiatives to the Executive Director.
- Partner with the Executive Director to set program goals, implementation plans, and funding priorities.
- Manage program records and expenses and make operational decisions aligned with policies and approved budgets.
- Manage appointment and walk-in Pet Food Bank services, track inventory, coordinate donated supplies, purchase supplies within budget, maintain distribution records, and improve service efficiency and accessibility.
- Build donor and partner relationships to secure pet food and supplies.
- Administer the Vet Bill Assistance Program, decide cases within program guidelines and budget, coordinate with providers and applicants, monitor funding, and maintain records of applications, decisions, and payments.
- Connect Vet Bill Assistance applicants to alternative resources and escalate exception cases to the Executive Director.
- Screen and recommend Charity of the Month applicants to the Executive Director for final approval; manage approved partners’ scheduling, participation, and communications.
- Partner with the Creative Director on campaigns and events and coordinate with retail leadership and staff to encourage participation, fundraising, and engagement.
- Track Charity of the Month donations and outcomes, maintain records, and strengthen partner relationships.
- Supervise, develop, and provide daily oversight to the Pet Resource Center Coordinator.
- Recruit, onboard, train, schedule, coach, and evaluate program volunteers; assign duties, set expectations, and ensure compliance with procedures and policies.
- Foster accountability, resolve performance or interpersonal issues, and recommend resource allocations.
- Build and maintain relationships with animal welfare groups, veterinary providers, community agencies, donors, and nonprofit partners.
- Report program metrics and outcomes and lead donor outreach to secure in-kind donations, partnerships, and resources for sustainability.
- Staff and lead community events, including evening and weekend events as needed, and represent Bella’s Voice at community events and meetings.
- Identify resources and recommend strategic partnerships to address community needs.
Benefits
- Employer-paid medical, dental, and vision insurance.
- Paid time off.
- 20% employee discount.
- Professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
