Housing Resource Center (HRC) Program Manager

Covenant House California•Oakland, CA

21h•$92,041 - $115,051•Onsite

About The Position

The Housing Resource Center Program Manager oversees the day-to-day delivery of Covenant House California’s Transition Age Youth Housing Resource Center program in Alameda County, with regular work across the Oakland and Hayward locations and countywide outreach. Reporting to the Oakland Programs Director, the manager supervises HRC staff and coordinates housing prevention, Housing Problem Solving, Coordinated Entry access and assessment, targeted outreach, community referrals, housing education, employment resources, and healthcare linkages. Services must be youth-centered, strengths-based, trauma-informed, equitable, and consistent with CHC’s mission, policies, and Alameda County Health Housing and Homelessness Services requirements. The manager leads program operations across both HRC locations, supports staff development and retention, monitors service quality and outcomes, and works with data and finance colleagues to maintain accurate records, timely reporting, and appropriate use of funds. The role also provides direct service and crisis support as needed while retaining primary responsibility for program management and supervision. This is a full-time, 40-hour-per-week, in-person role with regular work at both HRC locations and community sites. The schedule must support evening and weekend services. Current contracted drop-in hours at both locations are Sunday through Thursday, 12:30 p.m.–7:30 p.m. Additional hours may be required to support 24/7 shelter operations, preparation activities, participant needs, staff coverage, trainings, and meetings. Work occurs in business offices, communal shelter environments, and field-based outreach locations. Driving is an essential function and includes transporting clients in company vehicles, potentially 8–10 passenger vans, and regular travel between Oakland, Hayward, and community locations throughout Alameda County. The position requires a high school diploma or equivalent. A bachelor’s degree in social work, psychology, sociology, public health, or a related field is preferred; additional relevant experience may be considered in place of the preferred degree. Candidates must have at least three years of relevant experience and at least two years of supervisory, management, or program coordination experience. A valid California driver’s license and acceptable driving record are required. The employee must be able to obtain and maintain CPR/First Aid certification and complete required County and CHC training. CHC offers medical, vision, dental, an EAP program, a 403(b) retirement account, and a generous vacation package.

Requirements

High school diploma or equivalent.
At least three years of experience in homeless services, housing navigation, case management, or services for vulnerable youth.
At least two years of supervisory, management, or program coordination experience.
Strong staff supervision, organization, communication, problem-solving, and crisis de-escalation skills.
Ability to manage services across multiple locations, review data and budgets, meet reporting deadlines, and build effective community partnerships.
Communication with and about youth must reflect a strengths-based and trauma-informed approach.
Possess or be able to obtain and maintain CPR/First Aid certification and complete required County and CHC training.
Knowledge of positive youth development, Housing First for Youth, trauma-informed care and supervision, harm reduction, homelessness prevention, Housing Problem Solving, Coordinated Entry, and housing stabilization.
Familiarity with Alameda County housing, benefits, employment, healthcare, and behavioral health resources; participant confidentiality; HMIS data quality; and documentation requirements.
Valid California Driver’s License and acceptable driving record; driving is an essential job function.
If using a personal vehicle for work-related travel, maintain and provide proof of automobile insurance in accordance with applicable law and company policy.
Ability to bend, sit, and stand for prolonged periods and navigate stairs and varied terrain.
Ability to occasionally lift 40 pounds and perform essential duties with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in social work, psychology, sociology, public health, or a related field; additional relevant experience may be considered instead.
Experience with Coordinated Entry, HMIS, community outreach, and housing assistance programs.
Lived experience.
Bilingual English/Spanish skills.

Responsibilities

Provide direct supervision, coaching, and performance management to assigned Coordinated Entry Outreach Service Coordinators/Case Managers, and collaborate in supporting the Data Coordinator/CES Matcher and employment specialist.
Partner with the Program Director and Human Resources to recruit, interview, hire, onboard, and evaluate staff; address performance concerns and foster a supportive, trauma-informed team environment.
Conduct individual supervision and team meetings, lead case consultation, and support staff safety, development, and retention.
Coordinate staffing, schedules, time off, and timesheet review to maintain coverage at both HRC locations during drop-in hours, evening and weekend services, appointments, and field outreach.
Monitor caseload distribution and the contract’s 1:50 staffing ratio; identify workload and coverage concerns and recommend adjustments to the Project Director.
Ensure staff complete required HMIS privacy/security, Coordinated Entry, Housing Problem Solving, naloxone, and other core training within required timeframes, and complete at least 16 hours of ongoing training annually.
Oversee coordinated delivery of all eight HRC service categories and ensure services are accessible to eligible transition-age youth throughout Alameda County, including those unable to visit an HRC in person.
Implement program ramp-up, hiring, and service delivery plans with the Program Director and maintain procedures for referrals, participant and staff safety, complaints, and grievances.
Ensure Housing Problem Solving is offered before other Coordinated Entry interventions and continues alongside them, identifying safe housing resolutions such as housing search, reunification, mediation, relocation, and eligible flexible assistance.
Oversee eligibility screening, Housing Support Plans, Crisis and Housing Needs Assessments, documentation collection, queue management, and timely follow-through on interim and permanent housing matches under County protocols.
Ensure eligible clients receive housing assessments within 45 days of initial engagement; maintain at least monthly participant contact and Current Living Situation updates, and oversee reassessments when circumstances change.
Coordinate homelessness prevention services, including screening, housing stabilization plans before financial assistance, landlord communication, case management, referrals, standardized prevention assessment, and coordination with the Prevention HUB.
Coordinate weekly field-based outreach throughout Alameda County, prioritizing youth facing access barriers, high needs, pending housing matches, or extended time on housing queues; maintain current contact information and coordinate with other outreach teams.
Ensure each HRC location provides at least one housing-related workshop or training weekly; maintain monthly schedules and attendance records for topics including tenant rights, rental applications, financial literacy, roommate relationships, health, education, and employment.
Coordinate warm handoffs and follow-up for benefits, legal assistance, education, employment and workforce programs, healthcare, behavioral health, substance use treatment, and other housing-stability services.
Ensure staff can connect eligible youth to Enhanced Care Management, Housing Community Supports, Medi-Cal/HealthPAC enrollment and renewal, youth-specific healthcare and behavioral health pathways, and harm-reduction resources.
Provide direct service, crisis de-escalation, and backup support as needed; address participant concerns and grievances, document incidents, and escalate safety and service issues to the Project Director.
Work with the Data Coordinator/CES Matcher to ensure accurate, timely HMIS documentation of enrollment, assessments, services, financial assistance, contacts, status changes, queues, and exits, while protecting confidentiality and following agency and County privacy requirements.
Ensure data is entered into CHC’s ETO database in accordance with agency policy and the CHC Data Integrity Plan.
Monitor contract data standards, including at least 90% same-day entry and no more than 5% null values; review records and reports, resolve discrepancies, and implement corrective action with staff.
Track service volume and progress toward serving at least 600 TAY households annually and the target of 765; monitor housing resolutions, housing connections, prevention retention, engagement, and equitable outcomes by race/ethnicity and gender.
Coordinate monthly, quarterly, and annual reporting with the Project Director and data staff, including Results Based Accountability measures and HUD YHDP QPR/APR information, and complete data review in time for submission by the 18th of the following month.
Partner with Finance and the Project Director to monitor program spending, financial assistance, and budget availability; ensure eligibility, housing plans, payment support, approvals, and HMIS records comply with County funding policies.
Monitor prevention expenditures against phased funding limits and contract requirements; ensure flexible funding is linked to an eligible housing resolution and exceptions have required approvals.
Support invoice documentation, monitoring visits, audits, and corrective actions; maintain required program records, current job descriptions, organizational information, and staff training documentation.
Represent CHC in County contract meetings, Access Point learning communities, TAY huddles and case conferencing, regional coordination, YHDP implementation, and Prevention HUB activities as assigned.
Build and maintain partnerships with HRCs, housing providers, schools, probation, workforce programs, healthcare providers, and community organizations; establish consultation and referral pathways for youth under age 25.
Maintain current referral resources and communicate HRC hours, procedures, and contact information to County partners, Eden I&R/211, and the community; ensure referral phone contacts receive a response within 24 hours.
Collect participant feedback using County-approved tools, support annual surveys and focus groups, and use feedback and performance data to improve access, service quality, and housing outcomes.
Promptly notify the Project Director of service disruptions, reporting delays, or proposed changes to hours or locations so required County notifications and approvals can be obtained.
Perform other duties assigned by the Project Director or designee to meet participant needs, support program operations, and advance agency initiatives.