Resource manager

Zensar Technologies

About The Position

The Resource Manager owns end-to-end resource planning and deployment of associates on the account. The role tracks utilization, bench, and attrition, drives timely backfills to meet client SLA commitments, maintains a real-time resource map across engagement projects, and forecasts demand-supply gaps in partnership with talent acquisition and delivery leadership. The position also supports the transition of associates from the incumbent vendor to Zensar and coordinates onboarding for a fully remote workforce, including system access, tooling, and compliance sign-offs. The Resource Manager maintains accurate resource cost and billing data for the engagement’s cost-plus commercial model and keeps resource records for onboarding and exits. As the primary point of contact for resourcing and vendor management stakeholders on workforce matters, the role publishes periodic headcount, utilization, attrition, and bench dashboards and MIS for internal and client leadership, and proactively escalates resourcing, attrition, access, or compliance risks.

Requirements

Strong stakeholder management and communication skills, including experience engaging enterprise clients directly.
Proficiency in resource/workforce management tools (VMS, HRMS) and advanced MS Excel or Power BI for MIS and dashboarding.
Proven experience managing large, remote, and distributed teams.
Strong understanding of IT services commercial models, including cost-plus, T&M, and fixed price.
Detail-oriented, with strong analytical and problem-solving skills.
Bachelor’s degree in Business Administration, Human Resources, or a related field.
8–12 years of experience in resource management, workforce planning, or delivery operations within the IT/ITES industry.

Nice To Haves

MBA preferred.

Responsibilities

Own end-to-end resource planning and deployment of associates on the account.
Track utilization, bench, and attrition, and drive timely backfills to meet client SLA commitments.
Maintain a real-time resource map across all projects within the engagement.
Forecast demand-supply gaps and partner with talent acquisition and delivery leadership on proactive hiring or redeployment.
Support the transition of associates from the incumbent vendor to Zensar and ensure resource data is accurate in HR and resourcing systems.
Coordinate onboarding logistics for a fully remote workforce, including system access, tooling, and compliance sign-offs.
Maintain accurate resource cost and billing data to support the engagement’s cost-plus commercial model.
Maintain resource records for onboarding and exits.
Serve as the primary point of contact for resourcing and vendor management stakeholders on workforce matters.
Publish periodic dashboards and MIS on headcount, utilization, attrition, and bench for internal and client leadership.
Proactively escalate risks related to resourcing gaps, attrition spikes, or access and compliance issues.