Program Manager, Student Wellbeing Resource Center

Columbus State Community College•Columbus, OH

About The Position

The Program Manager leads the coordination and continuous improvement of the Student Wellbeing Resource Center’s programming, assessment processes, and student success initiatives. The Center connects students with resources for emotional, financial, physical, and social wellbeing through partnerships and collaboration, training and capacity building, and student-led initiatives across multiple campus locations. The role manages relationships with campus and community partners, data tracking, and academic outcomes reporting. The Program Manager designs, implements, and expands wellbeing programs; cultivates partnerships and oversees program delivery; and tracks and evaluates programming. In collaboration with the Office of Institutional Effectiveness, the role maintains participation and outcomes data, evaluates program effectiveness, and prepares reports to inform institutional planning and student support initiatives. The position also coordinates cross-departmental and external collaboration, conducts student outreach and follow-up, and develops or delivers workshops, presentations, training, and onboarding. The position fosters a safe environment of respect and inclusion for faculty, staff, students, and community members. It is a full-time, salaried position with 40 scheduled hours. Compensation is $69,840.00.

Requirements

Master’s degree in Higher Education, College Student Development and Counseling, Education, Business Administration, or a related field.
Demonstrated progressive leadership experience in Higher Education Administration, Career Services, Academic Advising, or Academic Student Support and Retention.
State Motor Vehicle Operator’s License or demonstrable ability to gain access to work sites.
An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Responsibilities

Design, implement, and expand programs for students’ emotional, financial, physical, and social wellbeing.
Cultivate external partnerships and supervise program delivery.
Track, evaluate, and manage programming; identify grants and other resources to support student success.
Collaborate with College departments and external partners to support students.
Create communication materials and impact reports; assist with grant applications, fundraising efforts, and accreditation documentation.
Lead implementation of a strategic outreach plan to increase student awareness, participation, and community partnerships.
Lead tracking of student participation and outcomes in collaboration with the Office of Institutional Effectiveness.
Maintain databases, conduct program evaluations, and generate reports to guide institutional planning and reporting.
Analyze and summarize information to assess program effectiveness and support departmental planning.
Prepare and exchange information in reports for divisions, committees, and administration.
Develop project reports and maintain data documenting student progress and internal and external partnerships.
Collaborate with team members to prepare and present status reports to management.
Maintain a centralized database of key metrics, including outreach activities, student engagement, and response trends.
Ensure accurate and confidential handling of sensitive information.
Compile and submit monthly progress updates, an annual summative report, and responses to ad hoc data requests.
Stay attuned to best practices for holistic student support and develop cross-department plans to support student success.
Use data and student feedback to evaluate Student Wellbeing and Support programming, recommend institutional and departmental changes, and improve student success initiatives.
Build relationships with internal partners and external organizations to support student development and workforce alignment.
Represent Wellbeing and Support in cross-departmental efforts and collaborate with student service offices, academic programs, support services, workforce partners, faculty, academic leaders, and administrators.
Align programming with college-wide retention efforts and initiatives supporting academic success, career alignment, persistence, completion, and student success.
Maintain working relationships with students and internal and external partners; keep campus departments informed of activities and collaborate on institutional priorities.
Monitor student communication with support from coordinators and facilitators.
Communicate updates, success action plans, and ongoing support and tracking information to teams and support networks by phone, email, and other electronic means.
Conduct follow-up outreach with students to gauge progress and address support needs.
Develop and conduct workshops as needed using a variety of delivery formats.
Use technology and tools to support instructional design and delivery.
Facilitate classroom and group or club presentations, including with peer educators.
Conduct training and onboarding for new students and employees about Student Wellbeing and Support.
Foster and maintain a safe environment of respect and inclusion for faculty, staff, students, and community members.