Wellbeing Attendant

Auberge Collection•Dallas, TX

About The Position

The Spa Attendant maintains the cleanliness, organization, and presentation of the spa’s public areas, locker rooms, and guest facilities. The role replenishes supplies, prepares spaces for daily service, and responds promptly to guest needs, helping provide a welcoming, polished luxury experience from arrival through departure. The attendant also supports wellbeing and poolside operations, prepares spaces and amenities, serves beverages, and reports maintenance, safety, or cleanliness concerns.

Requirements

Strong communication and guest service skills.
Attention to detail and a strong sense of urgency.
Ability to multitask in a fast-paced environment.
Outgoing, proactive, and service-driven personality.
Ability to work a flexible schedule, including weekends and holidays.
Professional appearance and demeanor.
Team-oriented mindset and willingness to support multiple departments.

Nice To Haves

Previous experience in customer service, hospitality, wellbeing, or a luxury resort environment.
Bilingual abilities.

Responsibilities

Greet and welcome guests with professionalism, warmth, and attentiveness.
Orient guests to wellbeing facilities, services, and amenities.
Monitor guest flow and help coordinate smooth wellbeing operations.
Review daily treatment schedules and prepare guest areas according to standards and protocols.
Maintain the cleanliness, organization, and presentation of wellbeing guest areas.
Prepare professional body care products and assist with treatment readiness as needed.
Set up and maintain dry sauna rooms and prepare baths according to wellbeing standards.
Take beverage orders from guests in poolside and wellbeing areas.
Prepare and serve drinks in a timely, professional manner.
Remove towels, cups, dishes, and debris to maintain clean poolside areas.
Restock towels, water, amenities, and guest supplies throughout wellbeing and pool areas.
Transport linen carts to and from the laundry facility as needed.
Help maintain a calm, clean, luxury ambiance.
Respond promptly to guest requests and anticipate service needs.
Immediately report maintenance issues, safety concerns, or cleanliness deficiencies to management.
Follow wellbeing operational standards, safety procedures, and brand guidelines.