Director, Student Wellbeing and Access

Franklin University•Columbus, OH

23h•Hybrid

About The Position

Franklin University is seeking a Director, Student Wellbeing and Access to provide strategic and operational leadership for initiatives that promote student wellbeing, accessibility, accountability, persistence, and success. Reporting to the Dean of Students, the Director oversees Accessibility Services, Student Wellbeing, and Community Standards and serves as the University's ADA/Section 504 Coordinator and Title IX Coordinator. The Director leads efforts to identify and address barriers to student engagement and academic progress, developing innovative and scalable support for Franklin's diverse, geographically dispersed student population. The role advances disability access and accommodations, strengthens student wellbeing resources, and oversees complex student matters and institutional compliance responsibilities. As a member of the Dean of Students leadership team, the Director collaborates across the University, uses data and technology to improve services, and promotes accountability, compassion, continuous improvement, and student-centered support. The position follows an on-site hybrid work schedule and requires flexibility to meet departmental and university needs. Occasional evening and weekend availability may be required, and some travel may be expected.

Requirements

Master's degree in higher education, student affairs, counseling, rehabilitation counseling, education, law, public administration, social work, or a related field.
At least five years of progressively responsible experience in higher education.
Meaningful postsecondary disability or accessibility services experience.
Demonstrated knowledge of the ADA, Section 504, the interactive accommodation process, and related regulatory requirements.
Supervisory experience.
Broad understanding of Student Affairs practices.
Experience supporting students with complex needs or circumstances affecting their success.
Ability to interpret and apply institutional policies and regulatory requirements, including student conduct, grievances, investigations, or related resolution processes.
Knowledge of Title IX requirements.
Strong leadership and communication skills.
Sound judgment and ability to manage sensitive and confidential matters with discretion, neutrality, and compassion.

Responsibilities

Provide strategic and operational leadership for Accessibility Services, Student Wellbeing, and Community Standards.
Serve as the University's ADA/Section 504 Coordinator and Title IX Coordinator, overseeing disability accommodations, institutional accessibility, regulatory compliance, and related policies and procedures.
Develop proactive, scalable, virtual-first student wellbeing initiatives addressing nonacademic barriers to student success.
Oversee the Student Emergency Fund and partnerships that expand access to student resources and support.
Lead student conduct, grievance, appeal, and other complex student matters, ensuring fair, consistent, and timely resolution.
Coordinate responses to concerns submitted through the University's anonymous reporting system and participate on the Franklin Intervention & Awareness Team (FIAT).
Supervise and develop professional staff.
Collaborate with University leaders to strengthen student support and institutional practices.
Use data, technology, and process improvements to enhance service delivery and operational effectiveness.
Promote accountability, compassion, innovation, and continuous improvement while exercising sound judgment and discretion in sensitive matters.