Woodland Acres TGH- Program Manager

Acadia•Myrtle, MS

10d

About The Position

The Program Manager plans, directs, and coordinates the activities of the facility’s therapeutic programs. The role provides management and oversight of the facility program, supporting quality care and outcomes for patients through effective clinical and administrative operations. The Program Manager contributes to program planning and implementation, including goals, objectives, personnel, resources, equipment, timelines, expected outcomes, and measures. The role oversees program budgets and policies related to participant involvement, program requirements, and benefits. It may include directing counselors, clinical staff, or other facility or clinic staff involved in service delivery. The position develops and implements procedures for efficient program operations and identifies opportunities for improvement. It coordinates care delivery and workflow and oversees scheduling, registration, discharge, and billing processes according to facility or clinic procedures. The Program Manager also manages staff, including hiring, development, training, performance management, and communication, and monitors staffing schedules to ensure appropriate coverage. An assigned caseload may be required if applicable to the program. The role develops and implements treatment plans and maintains and audits charts and records for people receiving services. It serves as a liaison and provides consultation to staff regarding issues, regulations, and standards in the relevant clinical specialty. The Program Manager assists in developing and implementing operating policies and procedures, ensuring workflows align with organizational objectives, treatment protocols, regulations, and standards of care, and that operations meet environmental, safety, and infection-control requirements. Outreach services in the area of clinical specialty may be provided as needed. The Program Manager is expected to maintain a positive, empathetic, and professional attitude toward customers, acknowledge and work to resolve unmet patient needs or complaints, and prioritize patient safety. Other functions and tasks may be assigned.

Requirements

Four or more years of experience working with the facility’s population.
One or more years of supervisory experience.
A licensed counselor or therapist credential, as required by the state and area of clinical expertise.
A valid driver’s license if required by the facility.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.

Responsibilities

Plan, direct, and coordinate the activities of the facility’s therapeutic programs.
Develop and maintain administrative and clinical operations that provide quality care and outcomes for patients.
Contribute to planning and implementing program goals, objectives, personnel, resources, and equipment; implement approved objectives, timetables, expected outcomes, and measures for assigned areas.
Oversee the program budget and policies regarding participant involvement, program requirements, and benefits.
Manage and oversee the facility program and, as applicable, direct counselors, clinical staff, or other staff involved in service delivery.
Develop and implement procedures for efficient program operations and identify opportunities to improve efficiency.
Coordinate care delivery and workflow; oversee scheduling, registration, discharge, and billing processes according to facility or clinic procedures.
Manage staff, including hiring, development, training, performance management, and communication.
Maintain an assigned caseload when applicable to the program.
Monitor staff schedules to ensure appropriate staffing levels for timely care.
Develop and implement treatment plans and maintain and audit charts and records for people receiving services.
Serve as a liaison and consult with staff on issues, regulations, and standards related to the clinical specialty.
Assist in developing and implementing program or organizational operating policies and procedures; ensure workflows align with organizational objectives, treatment protocols, regulations, and standards of care.
Ensure operations conform to environmental, safety, and infection-control requirements.
Provide outreach services in the clinical specialty area as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety.
Perform other functions and tasks as assigned.