Hickory Hills TGH- Program Manager

Millcreek - Hickory Hills TGH•Tupelo, MS

About The Position

The Program Manager plans, directs, and coordinates the activities of the facility’s therapeutic programs. The role provides management and oversight of the facility program and helps ensure quality care and outcomes for patients. The manager contributes to program planning, implements approved objectives and measures, oversees budgets and program policies, and may direct counselors, clinical staff, or other staff involved in service delivery. The position develops procedures and workflows to support efficient operations, coordinates care delivery, and oversees scheduling, registration, discharge, and billing processes. It includes staff management, monitoring staffing levels, and maintaining treatment plans and patient records. The manager also serves as a liaison and provides consultation on matters related to clinical specialty, regulations, and standards. Operations must align with organizational objectives, treatment protocols, standards of care, and environmental, safety, and infection-control requirements. Outreach services may be provided as needed. A caseload may be assigned depending on the program. The Program Manager is expected to maintain a positive, empathetic, and professional attitude toward customers, address complaints when patient needs are not met, and prioritize patient safety. Other functions and tasks may be assigned.

Requirements

Four or more years of experience working with the population served by the facility.
One or more years of supervisory experience.
A master's degree in behavioral or mental health where required by the state for licensed clinicians.
Licensed counselor or therapist credential as required by the state and area of clinical expertise.
Valid driver's license if required by the facility.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
First-aid certification may be required depending on state or facility.

Responsibilities

Develop and maintain administrative and clinical operations that support quality care and patient outcomes.
Contribute to planning program goals, objectives, personnel, resources, and equipment; implement approved objectives, timetables, expected outcomes, and measures for assigned areas.
Oversee the program budget and policies concerning participant involvement, program requirements, and benefits.
Manage and oversee the facility program, including directing counselors, clinical staff, or other staff involved in service delivery as applicable.
Develop and implement procedures to improve program efficiency and coordinate care delivery and workflow.
Oversee scheduling, registration, discharge, and billing processes according to facility or clinic procedures.
Manage staff hiring, development, training, performance, and communication.
Carry an assigned caseload if applicable to the program.
Monitor staff schedules to ensure appropriate staffing levels for timely care.
Develop and implement treatment plans and maintain and audit charts and records for people receiving services.
Serve as a liaison and consult with staff on issues, regulations, and standards related to the clinical specialty.
Assist in developing and implementing operating policies and procedures; ensure workflows align with organizational objectives, treatment protocols, regulations, and standards of care.
Ensure operations meet environmental, safety, and infection-control requirements.
Provide outreach services in the area of clinical specialty as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety.
Perform other functions and tasks as assigned.