Hickory Hills TGH- Program Manager

Acadia Healthcare•Belden, MS

About The Position

The Program Manager plans, directs, and coordinates the activities of the facility’s therapeutic program. The role provides management and oversight for the facility program and helps develop and maintain administrative and clinical operations that support quality care and patient outcomes. The Program Manager contributes to program planning and implementation, including goals, objectives, staffing, resources, and equipment. The role implements approved program objectives, timetables, outcomes, and measures; oversees the program budget and relevant policies; and may direct counselors, clinical staff, or other facility staff involved in service delivery. The position develops procedures and workflows to support efficient operations and coordinates care delivery, scheduling, registration, discharge, and billing according to facility procedures. It provides staff management, monitors staffing levels, and may carry an assigned caseload. The Program Manager also develops treatment plans and maintains and audits patient charts and records. The role serves as a liaison and consultant on matters related to its clinical specialty, supports operating policies and procedures, and ensures operations align with organizational objectives, treatment protocols, regulations, standards of care, and environmental, safety, and infection-control requirements. Outreach in the area of clinical specialty may be needed. The position is expected to maintain a positive, empathetic, and professional attitude, address patient complaints, and prioritize patient safety.

Requirements

Master’s degree in behavioral or mental health where required by the state for licensed clinicians.
Four or more years of experience working with the facility’s population.
One or more years of supervisory experience.
Licensed counselor or therapist, as required by the state and area of clinical expertise.
Valid driver’s license if required by the facility.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
First aid qualification may be required depending on state or facility requirements.

Responsibilities

Plan, direct, and coordinate the activities of the facility’s therapeutic program.
Develop and maintain administrative and clinical operations that support quality care and patient outcomes.
Contribute to planning and implementing program goals, objectives, personnel, resources, and equipment.
Implement approved program objectives, timetables, expected outcomes, and measures for assigned areas.
Oversee the program budget and policies regarding participant involvement, program requirements, and benefits.
Direct counselors, clinical staff, or other facility staff involved in program service delivery, as applicable.
Provide management and oversight for the facility program.
Develop and implement procedures to improve program efficiency and coordinate care delivery and workflows.
Oversee scheduling, registration, discharge, and billing processes for people receiving services according to facility procedures.
Manage staff, including hiring, development, training, performance management, and communication.
Carry an assigned caseload if applicable to the program.
Monitor staff schedules to ensure appropriate staffing levels are available for timely care.
Develop and implement treatment plans, and develop, maintain, and audit charts and records for people receiving services.
Serve as a liaison and provide consultation to staff on issues, regulations, and standards related to the clinical specialty.
Assist in developing and implementing program or organizational operating policies and procedures.
Ensure procedures and workflows align with organizational objectives, treatment protocols, regulations, and standards of care, and that operations meet environmental, safety, and infection-control requirements.
Provide outreach services in the area of clinical specialty as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Prioritize patient safety.
Perform other functions and tasks as assigned.