Hickory Hills TGH- Program Manager

Acadia • Belden, MS

6d

About The Position

The Program Manager plans, directs, and coordinates activities of the facility’s therapeutic programs. The role manages program operations and delivery of care, supports quality outcomes, oversees staff and resources, and ensures that workflows and procedures align with organizational objectives, treatment protocols, regulations, and standards of care. The Program Manager may direct counselors, clinical staff, or other facility or clinic staff involved in service delivery, and may carry an assigned caseload when applicable.

The position also oversees program budgets and policies, staffing schedules, treatment plans, records, and operational processes such as scheduling, registration, discharge, and billing. It serves as a clinical liaison and provides consultation on issues, regulations, and standards within the area of clinical specialty. The role includes outreach services as needed and requires a positive, empathetic, and professional approach to patients, with attention to resolving complaints and prioritizing patient safety.

Requirements

• Four or more years of experience working with the facility’s population.
• One or more years of supervisory experience.
• Licensed counselor or therapist, as required by the state and area of clinical expertise.
• Valid driver’s license, if required by the facility.
• CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
• First aid may be required based on state or facility requirements.

Responsibilities

• Develop and maintain administrative and clinical operations that support quality care and patient outcomes.
• Contribute to planning program goals, objectives, personnel, resources, and equipment; implement approved objectives, timelines, expected outcomes, and measures for assigned areas.
• Oversee the program budget and policies regarding participant involvement, program requirements, and benefits.
• Provide management and oversight for the facility program; direct counselors, clinical staff, or other facility or clinic staff involved in delivering services as applicable.
• Develop and implement procedures for efficient program operations and identify opportunities to improve efficiency.
• Coordinate care delivery and workflow; oversee scheduling, registration, discharge, and billing according to facility or clinic procedures.
• Manage staff, including hiring, development, training, performance management, and communication.
• Maintain an assigned caseload when applicable to the program.
• Monitor staff schedules to ensure appropriate staffing levels for timely care.
• Develop and implement treatment plans, and develop, maintain, and audit charts and records for people receiving services.
• Serve as a liaison and provide consultation to other staff on issues, regulations, and standards related to the area of clinical specialty.
• Assist in developing and implementing operating policies and procedures; ensure workflows align with organizational objectives, treatment protocols, regulations, and standards of care.
• Ensure operations comply with environmental, safety, and infection-control requirements.
• Provide outreach services in the area of clinical specialty as needed.
• Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve unmet patient needs and complaints; prioritize patient safety.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager