Woodland Acres TGH- Program Manager

Acadia Healthcare•Myrtle, MS

11d

About The Position

The Program Manager plans, directs, and coordinates the activities of the facility’s therapeutic programs. The role oversees clinical and administrative operations to support quality care and patient outcomes, and contributes to planning and implementing program goals, staffing, resources, equipment, objectives, timelines, and outcome measures. The Program Manager oversees program budgets, policies, and operations; develops procedures and identifies opportunities to improve efficiency; and coordinates care delivery and workflows, including scheduling, registration, discharge, and billing. The position also manages staff, may carry an assigned caseload when applicable, monitors staffing levels, and oversees treatment plans and patient charts and records. The role serves as a liaison and consultant on matters related to the clinical specialty, helps develop and implement operating policies and procedures, and ensures workflows align with organizational objectives, treatment protocols, regulations, standards of care, and environmental, safety, and infection-control requirements. Outreach in the clinical specialty may be required. The Program Manager is expected to treat customers professionally and empathetically, address complaints when patient needs are not met, and prioritize patient safety.

Requirements

Four or more years of experience working with the facility’s population.
One or more years of supervisory experience.
A master’s degree in behavioral or mental health when required by the state for licensed clinicians.
A counselor or therapist license, as required by the state and area of clinical expertise.
A valid driver’s license, if required by the facility.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
First aid certification may be required based on state or facility requirements.

Responsibilities

Plan, direct, and coordinate the activities of the facility’s therapeutic programs.
Develop and maintain administrative and clinical operations that provide quality care and outcomes for patients.
Contribute to planning and implementing program goals, objectives, personnel plans, resources, and equipment.
Implement approved program objectives, timetables, expected outcomes, and measures for assigned areas of responsibility.
Oversee the program’s budget and policies concerning participant involvement, program requirements, and benefits.
Direct counselors, clinical staff, or other facility or clinic staff involved in program service delivery, as applicable.
Manage and oversee facility program operations.
Develop and implement procedures for efficient program operations and identify opportunities to improve efficiency.
Coordinate care delivery and workflow; oversee scheduling, registration, discharge, and billing processes according to facility or clinic procedures.
Manage staff, including hiring, development, training, performance management, and communication.
Manage an assigned caseload if applicable to the program.
Monitor staff schedules to ensure appropriate staffing levels for timely care.
Develop and implement treatment plans and develop, maintain, and audit charts and records for people receiving services.
Serve as a liaison and provide consultation to staff on issues, regulations, and standards related to the clinical specialty.
Assist in developing and implementing program or organizational operating policies and procedures.
Ensure procedures and workflow align with organizational objectives, treatment protocols, regulations, and standards of care, and that operations meet environmental, safety, and infection-control requirements.
Provide outreach services in the clinical specialty as needed.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; prioritize patient safety.
Perform other functions and tasks as assigned.