Program Manager, Engineering Services

Exodigo • San Diego, CA

2d • $260,000 - $320,000 • Remote

About The Position

The Program Manager, Engineering Services is the primary point of contact for Exodigo's largest engineering-services clients and owns client success end to end, including delivery quality, client satisfaction and commercial growth. This seller-doer role sits between delivery and growth: the Program Manager runs the work, owns client relationships and helps win future work.

The role leads multidisciplinary teams delivering utility design and subsurface engineering scopes, manages contracts to schedule and budget, and turns strong delivery into follow-on work. It includes responsibility for client relationships, contract delivery, project controls, pursuit support and growth of key accounts. The position is based in Miami, FL or Seattle, WA (or a location easily accessible to one of them), with the ability to work effectively in a remote, high-growth environment and travel as needed.

Requirements

• Bachelor's degree in Civil, Electrical or a related engineering discipline.
• Registered Professional Engineer (PE) in at least one US state, with the ability to obtain comity licenses as needed.
• 10+ years of engineering experience, including 5+ years managing design or engineering-services contracts for clients.
• Public-sector client experience with state DOTs, transit agencies, airports, public utilities or municipalities.
• Proven record of growing and retaining large, complex client accounts, including follow-on work the candidate helped win.
• Working knowledge of utility design and coordination and subsurface utility engineering.
• Strong command of project controls, including work plans, fee estimates, budgets, schedules, earned value, change management and risk registers.
• Experience preparing proposals and presenting in client interviews.
• Understanding of public-sector procurement and contract types, including QBS, IDIQ/on-call, task-order and design-build delivery.
• Clear, persuasive written and verbal communication with technical and executive audiences.
• Ability to travel up to 40% and work effectively in a remote, high-growth environment.

Nice To Haves

• Master's degree in Engineering.
• Project Management Professional (PMP), DBIA or CCM certification.
• Experience in transportation, rail, aviation, power or water infrastructure programs.
• Experience with Design-Build, Progressive Design-Build or alliance delivery, including bridging documents.
• Experience working for or teaming with large AEC/EPC firms as a prime or subconsultant.
• Familiarity with geophysical methods (GPR, EM, magnetics) and ASCE 75 utility as-built data standards.
• Proficiency with design and BIM tools (MicroStation/OpenRoads, Civil 3D, Revit) and digital-delivery workflows.
• Interest in applying AI-assisted design to engineering production.
• Active involvement in professional organizations such as ASCE, ACEC, ARTBA, APTA or ACI-NA.

Responsibilities

• Serve as the primary point of contact for the largest engineering-services clients, from contract award through closeout and renewal.
• Set client expectations, report status, resolve issues promptly and escalate scope, schedule or budget risks early.
• Build relationships across owner and prime-consultant organizations, from project engineers to program directors.
• Lead regular project and business reviews covering performance, outcomes and value delivered.
• Advise clients on engineering design processes, AI technology adoption and project-risk management.
• Own the quality of engineering-services deliverables, including utility design, conflict analysis and subsurface utility engineering scopes.
• Establish work plans, fee estimates, schedules and staffing for each phase, and lead client kickoffs.
• Lead multidisciplinary teams of engineers, designers and data specialists to deliver work on time and within budget.
• Ensure deliverables meet client, agency and industry standards at conceptual and final design levels.
• Drive QA/QC plans, assign qualified technical reviewers and ensure sealed or certified deliverables meet professional standards.
• Manage subconsultants and teaming partners against scope, schedule, quality and contract requirements.
• Own project budgets, forecasts, margins and KPIs; track hours, expenses and earned value.
• Maintain project management plans, risk registers, decision logs and change documentation.
• Identify scope changes early and manage client change requests and contract amendments.
• Lead recovery planning on troubled projects and conduct lessons-learned reviews at closeout.
• Contribute to pursuits for future client work, including go/no-go decisions, win strategy, pricing and risk reviews.
• Lead or support technical approach, staffing and scope sections of proposals, and present in client interviews.
• Track upcoming client programs, solicitations and contract vehicles, including IDIQ, on-call, task-order and design-build opportunities.
• Own commercial growth of assigned key accounts, with targets for retention, expansion and follow-on contract value.
• Build and execute account plans aligned with client capital programs, project pipelines and digital-delivery goals.
• Identify expansion opportunities, including new task orders, programs and divisions, and cross-selling mapping and digital-twin services.
• Partner with Sales on handoffs into long-term account ownership and on new opportunities identified by the role.
• Keep CRM records current for account health, pipeline and forecast.
• Mentor and develop project staff and provide performance input to their managers.
• Collaborate with Engineering, Operations, Product and Sales to deliver a seamless client experience.
• Feed client insights into Exodigo's service offerings, AI-assisted design tools and product roadmap.
• Represent Exodigo at client meetings, industry events and professional organizations.

Benefits

• Highly competitive, above-market total compensation package.
• Opportunity to directly impact customer success and long-term growth.
• Work with cutting-edge solutions transforming infrastructure and capital programs.
• Collaborative, no-ego team environment focused on customer outcomes.
• Remote-first culture with flexibility and autonomy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior