Program Manager (Hybrid)

Broadridge • Edgewood, NY

2d • $110,000 - $120,000 • Hybrid

About The Position

Broadridge is hiring a Program Manager to lead strategy, governance, and delivery for high-impact client programs in the retail shareholder engagement space. The role builds trusted client partnerships, aligns cross-functional teams, establishes scalable operating practices, and turns competing priorities into measurable outcomes. It offers the opportunity to shape program growth, influence executive decisions, and deliver value for clients and the business.

The Program Manager provides strategic direction and oversight across program activities, client initiatives, and key deliverables to support scalable, consistent execution. The position serves as a primary client liaison and central coordinator across internal functions, while establishing priorities, delivery plans, operating practices, and measures of success. The salary range is $110,000–$120,000 USD, and the position is bonus eligible. The role is described as hybrid.

Requirements

• At least 5 years of program management experience overseeing delivery and coordinating teams to meet client and program goals.
• Executive-level communication and leadership skills, including representing programs, managing escalations, and guiding decisions across internal and client stakeholders.
• Experience leading complex client programs and building strategic relationships through proactive communication, sound judgment, and effective issue resolution.
• Ability to prioritize competing opportunities and delivery needs, aligning resources and plans with client priorities, program goals, and measurable value.
• Experience establishing standardized playbooks, operating frameworks, and short- and long-term plans that improve consistency, execution, and scalability.
• Program governance and delivery oversight skills, including setting clear KPIs and ensuring deliverables meet agreed timelines, quality standards, and outcomes.
• Skill coordinating across business, sales, product, and delivery teams to align stakeholders, resolve obstacles, and maintain accountability.
• Strong knowledge of retail shareholder engagement strategies, issuer needs, and annual meeting requirements.
• Strong analytical and communication skills, including summarizing data and presenting insights to senior leaders and clients.
• Sound judgment and interpersonal skills to navigate complex stakeholder needs and guide decisions.

Responsibilities

• Own client relationships as the primary liaison, building trust through proactive communication, engagement, issue resolution, and partnership development.
• Develop team talent, role readiness, coverage, and support models to strengthen scalability, continuity, and long-term program growth.
• Build team subject-matter expertise and contribute to thought leadership that promotes the program and helps remove delivery obstacles.
• Evaluate opportunities and balance competing demands, prioritizing features, improvements, and technical work to maximize value.
• Develop standardized product and execution playbooks, supported by short- and long-term plans tailored to client and program needs.
• Provide strategic oversight of program and client deliverables, ensuring timelines, quality standards, and measurable outcomes are achieved.
• Create KPI standards and a measurement system to define and track delivery of program goals.
• Coordinate cross-functional teams to align business objectives, program goals, client deliverables, sales, and product.
• Represent the program in executive-level discussions, manage escalations, and guide strategic decision-making among internal and external parties.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed