Program Manager, Elevate APP Program (Hybrid)

Westside Family Healthcare Inc•Dover, DE

4d•Hybrid

About The Position

The Program Manager, Elevate APP Program supports Westside Family Healthcare’s community health initiatives, coordinating the administrative and operational activities of the Elevate APP Program and supporting its fellows, applicants, faculty, clinical sites, and partners. The role works with the Program Director, external program administrators, HR, credentialing, IT, site leadership, clinical teams, and academic programs to coordinate recruitment and selection, onboarding, scheduling, educational activities, records, evaluations, and reporting. It also manages NP/PA student clinical rotation logistics across Westside sites, with these responsibilities expected to grow as the program expands.

Requirements

Three or more years of experience in program coordination, administrative operations, or a related role.
Ability to independently organize and prioritize work, manage competing deadlines, anticipate needs, and follow through with minimal supervision.
Excellent written and verbal communication skills and ability to work effectively with diverse stakeholders.
Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, and Teams, and ability to learn new software systems.
Strong attention to detail, sound judgment, and a proactive, solutions-oriented approach to identifying and resolving administrative challenges while maintaining confidentiality.
Associate’s degree or an equivalent combination of education and relevant experience.

Nice To Haves

Bachelor’s degree.
Experience in a healthcare, community health, academic, or clinical training environment.
Experience coordinating educational or professional training programs, including fellowships, residencies, or similar programs.
Familiarity with learning management systems, clinical onboarding, or credentialing processes.

Responsibilities

Coordinate day-to-day administrative and operational activities with the Program Director and external Program Administrators; maintain program schedules and tracking tools, monitor deadlines, and follow up on activities.
Support recruitment and outreach, coordinate applicant communications and tracking, and facilitate application reviews, interviews, and selection logistics with the Program Director, external Program Administrators, and HR.
Coordinate local fellow onboarding and orientation, track required documentation, and work with HR, credentialing, IT, and site leadership to support readiness for program participation.
Coordinate local scheduling and logistics for fellow rotations, preceptors, educational sessions, and professional development activities with the Program Director, external Program Administrators, and participating clinical sites.
Serve as a primary administrative point of contact for fellows, faculty, applicants, and internal and external partners; coordinate program meetings, training events, and other fellowship and educational activities.
Participate in the APP Postgraduate Training and Health Professions Training Learning Collaborative in Year 1.
Maintain accurate and confidential program records, coordinate evaluation tracking and follow-up, and support reporting on fellow progress, program activities, and outcomes.
Support established program processes, maintain administrative materials and documentation, coordinate with stakeholders, and identify opportunities to improve local program operations.
Manage scheduling, evaluations, and logistics for NP/PA student clinical rotations across Westside sites in partnership with the Program Director, preceptors, and academic programs.