Program Manager, Elevate APP Program (Hybrid)

Westside Family Healthcare•Dover, DE

3d•Hybrid

About The Position

Westside Family Healthcare is seeking an organized, detail-oriented, nonclinical individual contributor to support the launch and ongoing operations of its Elevate APP Program. The program is focused on building a pipeline of Advanced Practice Providers (APPs) in Federally Qualified Health Centers and rural areas. Working closely with the Program Director, an external Program Administrator, and Westside’s clinical and operational teams, the Program Manager is the primary point of contact for local program coordination and administrative activities. The role has two core areas: supporting established program processes and coordinating recruitment, onboarding, scheduling, communications, and other operations for the inaugural cohort, planned for September 2027, and ongoing fellowship delivery; and coordinating the APP learner pipeline by maintaining relationships with academic institutions, coordinating learner rotations across Westside health centers, and supporting preceptor training. The role reports to the Program Director, Elevate APP Program.

Requirements

Three or more years of experience in program coordination, administrative operations, or a related role.
Ability to independently organize and prioritize work, manage competing deadlines, anticipate needs, and follow through with minimal supervision.
Excellent written and verbal communication skills and ability to work effectively with diverse stakeholders.
Proficiency in Microsoft 365 applications, including Outlook, Word, Excel, and Teams, and ability to learn new software systems.
Strong attention to detail, sound judgment, and a proactive, solutions-oriented approach to identifying and resolving administrative challenges while maintaining confidentiality.
Associate’s degree or equivalent combination of education and relevant experience.

Nice To Haves

Bachelor’s degree.
Experience in a healthcare, community health, academic, or clinical training environment.
Experience coordinating educational or professional training programs, including fellowships, residencies, or similar programs.
Familiarity with learning management systems, clinical onboarding, or credentialing processes.

Responsibilities

Coordinate day-to-day administrative and operational activities with the Program Director and external Program Administrator(s); maintain schedules and tracking tools, monitor deadlines, and follow up on activities.
Support recruitment and outreach, coordinate applicant communications and tracking, and facilitate application reviews, interviews, and selection logistics with program leadership, administrators, and HR.
Coordinate fellow onboarding and orientation, track required documentation, and work with HR, credentialing, IT, and site leadership to support readiness for participation.
Coordinate scheduling and logistics for fellow rotations, preceptors, educational sessions, and professional development activities.
Serve as a primary administrative contact for fellows, faculty, applicants, and internal and external partners; coordinate meetings, training events, and other educational activities.
Participate in the APP Postgraduate Training and Health Professions Training Learning Collaborative in Year 1.
Maintain accurate and confidential program records, coordinate evaluation tracking and follow-up, and support reporting on fellow progress, program activities, and outcomes.
Support established program processes, maintain administrative materials and documentation, coordinate with stakeholders, and identify opportunities to improve local operations.
Manage scheduling, evaluations, and logistics for NP/PA student clinical rotations across Westside sites in partnership with the Program Director, preceptors, and academic programs. Responsibilities will grow as the program expands to additional graduate programs in Year 2.