Sr Program Manager - HYBRID

Vanderbilt University Medical Center•Nashville, TN

1d•Hybrid

About The Position

The Senior Program Manager, OCPD provides advanced programmatic, operational, financial, and compliance oversight for Vanderbilt University Medical Center’s accredited continuing medical education (CME) program. The position serves as a senior subject matter expert responsible for the full lifecycle of assigned CME activities, with particular emphasis on commercial support, exhibits, financial management and reconciliation, Stark Law considerations, disclosure management, accreditation compliance, and activity closeout. It requires independent judgment and decision-making, with significant responsibility for protecting VUMC’s accreditation standing, financial integrity, and institutional reputation. VUMC’s Division of CME in the Office for Continuous Professional Development certifies approximately 600 activities each year for AMA PRA Category 1 Credit™. The CME program is decentralized, with activities planned by departments, divisions, centers, institutes, and institution-wide or community initiatives. The role provides advanced guidance to faculty, planners, staff, and other stakeholders; oversees commercial support and exhibit arrangements; manages activity and contract processes; and promotes compliant, consistent financial practices across the OCPD portfolio. The position works with physicians, faculty, senior leaders, finance, compliance, administrative staff, external organizations, and commercial entities. It also contributes to policy and process improvement, audit readiness, and the quality and sustainability of the CME program. The posting describes the role as hybrid and notes a benefits package that may include health, disability, retirement, and wellness offerings.

Requirements

Bachelor’s degree or equivalent experience.
Five years of relevant work experience.
Working knowledge of ACCME accreditation requirements and the Standards for Integrity and Independence in Accredited Continuing Education.
Experience managing commercial support, exhibits, grants, sponsorships, or similar external funding arrangements.
Strong financial management skills, including budgeting, reconciliation, invoice management, and financial reporting.
Ability to interpret and operationalize complex accreditation, regulatory, legal, and institutional requirements.
Experience managing complex programs or projects involving multiple stakeholders and competing priorities.
Strong analytical, problem-solving, and risk-assessment capabilities.
Ability to manage multiple concurrent activities, deadlines, and deliverables in a high-volume environment.
Excellent written and verbal communication skills.
Strong consultation, negotiation, relationship-management, and customer-service skills.
Ability to collaborate effectively with physicians, faculty, senior leaders, finance, compliance, administrative staff, external organizations, and commercial entities.

Nice To Haves

Experience working within an ACCME-accredited CME/CPD program, academic medical center, healthcare organization, medical specialty society, professional association, or comparable environment.
Experience overseeing CME activities through the full activity lifecycle.
Experience with commercial support and exhibit compliance.
Experience with financial reconciliation and budget management.
Experience developing or implementing policies, procedures, workflows, and process improvements.
Experience working with CME management systems or comparable education-management technology.

Responsibilities

Serve as the primary subject matter expert for commercial support and exhibits within the CME program.
Oversee commercial support processes for compliance with ACCME requirements, institutional policies, and applicable regulations.
Lead the development, compliance review, execution, tracking, and reconciliation of commercial support agreements.
Advise faculty, planners, external partners, and staff on appropriate commercial support management.
Oversee exhibit processes and strategy, including vendor engagement, agreements, compliance requirements, and revenue tracking.
Review complex or nonstandard commercial support and exhibit arrangements and recommend compliant solutions.
Partner with OCPD leadership and institutional stakeholders to address high-risk or compliance-sensitive commercial-interest issues.
Ensure CME activities comply with ACCME requirements, including the Standards for Integrity and Independence in Accredited Continuing Education, and with VUMC policies and procedures.
Provide advanced guidance on CME compliance requirements and identify risks, proactive solutions, and corrective actions.
Maintain documentation and processes that support institutional and accreditation audit readiness.
Contribute to the development, implementation, review, and continuous improvement of CME policies, procedures, tools, and operational standards.
Provide financial oversight for OCPD initiatives and CME activities, including budget monitoring, invoice review and tracking, revenue monitoring, and financial reconciliation.
Monitor monthly financial activity and identify discrepancies, risks, and outstanding obligations.
Lead financial closeout and reconciliation of CME activities and reconcile commercial support and exhibit revenue and related expenses.
Collaborate with finance and activity stakeholders to resolve financial discrepancies and maintain appropriate documentation.
Provide financial information and analysis to support program decisions and long-term sustainability, and promote consistent financial management practices across OCPD.
Lead contract management for OCPD programs, including tracking, renewal, and closeout; ensure terms align with accreditation requirements, institutional policies, financial controls, and applicable regulations.
Ensure required Stark Law documentation is complete, accurate, maintained, and audit-ready; monitor compliance requirements and prepare or coordinate quarterly reports.
Identify potential compliance concerns and escalate or resolve them with OCPD leadership and institutional stakeholders; stay informed about regulatory and institutional changes affecting CME operations.
Manage CME activity submissions, timelines, deadlines, and documentation requirements; review submissions for completeness and compliance and guide stakeholders on late, incomplete, or higher-risk submissions.
Track completion of required evaluations and post-activity documentation.
Lead comprehensive activity closeout to ensure accreditation, financial, and operational documentation is complete and accurate.
Identify trends and opportunities to improve activity management processes, efficiency, and customer experience.
Review and track submitted financial disclosures from activity planners and faculty.
Act as a resource for less-experienced colleagues and may lead small project teams.
Support colleagues through relationship-building, effective communication, coaching, and development; deliver compassionate stakeholder service and meaningful advice.
Promote quality, continuous improvement, regulatory compliance, accountability, effective resource stewardship, data-driven decision-making, innovation, and adaptation to change.