Program Manager - American Funds Service Group

Capital Group • Indianapolis, IN

4d • $131,003 - $254,966

About The Position

As a Program Manager in AFSG’s Strategic Delivery Office (SDO), you will lead AFSG’s broad data programs from the business side. You will partner with the Enterprise Change Office (ECO), the Enterprise Data Office (EDO), AFSG Technology and AFSG business areas to turn enterprise and technology initiatives into clear plans, timely decisions and well-supported transitions for people who depend on AFSG data.

The role combines traditional program management with data and reporting fluency. You will establish plans, governance and cadence for multiple workstreams and lead through influence across teams you do not manage. Success is measured by delivered business outcomes and productive users, not simply completed tasks.

Requirements

• 10+ years of project or program management experience, including independently leading large, multi-team business and technology initiatives to completion.
• 4+ years of people management experience, fostering growth and development and aligning direct reports to program objectives.
• Experience leading data, analytics or reporting programs, such as platform migrations, modernization efforts or data product rollouts, with understanding of business adoption.
• Fluency in traditional program planning, including integrated plans, milestones, critical path, dependency maps, RAID logs, decision logs and readiness gates.
• Comfort working alongside agile engineering teams and their backlogs.
• Understanding of how analytical reporting depends on underlying data; ability to trace reports to their sources and explain the difference between operational and analytical data and communicate impact to end users.
• Experience building and running change management, communication and readiness plans for changes affecting many business users.
• Ability to influence senior and executive leaders and work effectively with analysts, report developers and engineers.
• Ability to identify risks and dependencies early and present options and recommendations.
• Clear, authentic communication skills, including explaining technical trade-offs in business terms.

Nice To Haves

• Asset management or financial services experience.
• Experience in a service organization, such as a contact center, transfer agency, recordkeeping or shared services operation, and familiarity with how change can affect service levels, client experience and associates serving clients.

Responsibilities

• Lead AFSG data programs from the business side and coordinate with the Enterprise Change Office, Enterprise Data Office, AFSG Technology and AFSG business areas.
• Set up integrated plans, governance and operating cadence for multiple workstreams.
• Translate enterprise and technology initiatives into clear plans, timely decisions and supported transitions.
• Lead data, analytics or reporting initiatives, including platform migrations, modernization efforts or data product rollouts.
• Manage milestones, critical paths, dependencies, RAID logs, decision logs and readiness gates while working alongside agile engineering teams and their backlogs.
• Build and run change management, communication and readiness plans for changes affecting many business users.
• Turn complex inventories and open questions into decisions with named owners and dates.
• Identify risks and dependencies early and present options and recommendations.
• Influence senior and executive leaders and collaborate with analysts, report developers and engineers.
• Manage and develop direct reports and align them to program objectives.

Benefits

• Competitive salary.
• Individual annual performance bonus.
• Capital annual profitability bonus.
• Company retirement plan with a 15% contribution on eligible earnings.
• Generous time-away and health benefits from day one.
• Opportunity for flexible work options.
• 2-for-1 matching gifts for charitable contributions and opportunity to secure annual grants for organizations supported by associates.
• On-demand professional development resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed