Product Manager Lead - American Funds Service Group

Capital Group•San Antonio, TX

12d•Hybrid

About The Position

As a Product Manager Lead within the American Funds Service Group (AFSG), you will drive the strategy, development, and delivery of products and capabilities that create meaningful outcomes for clients, associates, and the business. Working closely with business, technology, operations, and product partners, you will help define and execute product roadmaps that align customer needs, business priorities, and operational goals. You will own the product lifecycle from discovery through delivery, translating business needs and customer insights into actionable product plans. You’ll balance short-term priorities with longer-term objectives, ensuring the team focuses on initiatives that deliver measurable value and improve the customer experience. As part of AFSG’s evolving product operating model, you will help shape product priorities, facilitate cross-functional alignment, and support effective planning and execution. You will partner with stakeholders to evaluate opportunities, manage dependencies, navigate risks, and make informed trade-offs that advance product goals. With a collaborative and customer-focused approach, you will work across teams to solve complex problems, drive continuous improvement, and deliver product outcomes that support business objectives.

Requirements

5+ years of experience leading and developing product talent, providing coaching, guidance, and actionable feedback.
Experience owning products, capabilities, or initiatives from concept through delivery.
Ability to make decisions with incomplete information, prioritize effectively, and take accountability for outcomes.
Ability to translate business goals and customer needs into clear product requirements, priorities, and roadmaps.
Leverage data, customer insights, and stakeholder feedback to inform decisions and continuously improve product performance.
Ability to evaluate end-to-end processes, identify root causes and opportunities for improvement, and reimagine workflows.
Ability to evaluate competing priorities, make thoughtful trade-offs, and focus teams on delivering the highest-value work.
Ability to build strong partnerships across business and technology teams and effectively influence stakeholders without direct authority.
Comfort navigating ambiguity and changing priorities while maintaining focus on outcomes and execution.
Ability to communicate clearly and effectively with a variety of stakeholders.
Collaborative team player who contributes to a positive culture and helps elevate product practices.
Bachelor's degree.

Responsibilities

Drive the strategy, development, and delivery of products and capabilities.
Define and execute product roadmaps.
Own the product lifecycle from discovery through delivery.
Translate business needs and customer insights into actionable product plans.
Balance short-term priorities with longer-term objectives.
Shape product priorities, facilitate cross-functional alignment, and support effective planning and execution.
Partner with stakeholders to evaluate opportunities, manage dependencies, navigate risks, and make informed trade-offs.
Solve complex problems, drive continuous improvement, and deliver product outcomes.