Program Manager - American Funds Service Group

Capital Group • Irvine, CA

3d

About The Position

The Program Manager will lead American Funds Service Group (AFSG) data programs from the business side within AFSG’s Strategic Delivery Office. The role partners with the Enterprise Change Office, Enterprise Data Office, AFSG Technology, and AFSG business areas to translate enterprise and technology initiatives into clear plans, timely decisions, and well-supported transitions for people who rely on AFSG data.

The position combines traditional program management with data and reporting fluency. The Program Manager establishes plans, governance, and operating cadence across multiple workstreams, typically leading through influence rather than direct authority. Success is measured by delivered business outcomes and productive users, not simply by completed tasks.

The role includes people management and requires experience leading large, multi-team business and technology initiatives, data or reporting programs, and organizational change affecting many business users. Asset management or financial services experience, and experience in a service organization, are preferred.

Requirements

• 10+ years of project or program management experience.
• Experience independently leading large, multi-team business and technology initiatives to completion.
• 4+ years of people-management experience, including fostering growth and development and aligning direct reports to program objectives.
• Experience leading data, analytics, or reporting programs, such as platform migrations, modernization efforts, or data product rollouts.
• Fluency in traditional program planning, including integrated plans, milestones, critical paths, dependency maps, RAID logs, decision logs, and readiness gates.
• Ability to work alongside agile engineering teams and their backlogs.
• Understanding of how analytical reporting depends on underlying data, including the ability to trace reports to data sources and explain the distinction between operational and analytical data.
• Ability to communicate the impact of data and reporting changes to end users.
• Experience building and running change-management, communication, and readiness plans for changes affecting many business users.
• Ability to influence senior and executive leaders and collaborate effectively with analysts, report developers, and engineers.
• Ability to identify risks and dependencies early and present options and recommendations.
• Clear, authentic communication skills, including explaining technical trade-offs in business terms.

Nice To Haves

• Asset management or financial services experience.
• Experience in a service organization such as a contact center, transfer agency, recordkeeping, or shared services operation, and familiarity with how change can affect service levels, client experience, and associates serving clients.

Responsibilities

• Lead AFSG data programs from the business side.
• Partner with the Enterprise Change Office, Enterprise Data Office, AFSG Technology, and AFSG business areas to plan and deliver enterprise and technology initiatives.
• Establish integrated plans, governance, and cadence for multiple workstreams.
• Lead cross-functional teams and workstreams primarily through influence.
• Manage and develop direct reports, aligning them to program objectives.
• Lead data, analytics, or reporting programs, including platform migrations, modernization efforts, and data product rollouts.
• Create and maintain program plans, milestones, critical paths, dependency maps, RAID logs, decision logs, and readiness gates.
• Work alongside agile engineering teams and their backlogs.
• Translate data and reporting dependencies and technical impacts into explanations relevant to business users.
• Turn complex inventories and open questions into decisions with named owners and due dates.
• Build and execute change management, communication, and readiness plans for changes affecting many business users.
• Influence senior and executive leaders and collaborate with analysts, report developers, and engineers.
• Identify risks and dependencies early and present options and recommendations.
• Deliver business outcomes and support user productivity through transitions.

Benefits

• Competitive salary and annual performance bonus.
• Capital annual profitability bonus.
• Company-funded retirement contribution, including a retirement plan contribution of 15% of eligible earnings.
• Generous time away and health benefits from day one.
• Opportunity for flexible work options.
• 2-for-1 matching gifts for charitable contributions and the opportunity to secure annual grants for organizations supported by the associate.
• On-demand professional development resources.
• Retirement contribution factors in salary and variable pay, including bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed