Program Manager - Armed

Citadel Security USA•Denver, CO

16d•Onsite

About The Position

Citadel Security USA is seeking an experienced Armed Program Manager to oversee day-to-day operations, personnel, compliance, and client service across assigned accounts in Denver. The role ensures operations are organized, staffing requirements are met, employee qualifications are maintained, and service quality is monitored. The Program Manager works with field personnel, supervisors, clients, and company leadership to address operational needs and maintain consistent performance.

Requirements

Valid driver's license.
Previous leadership, supervisory, or management experience.
Strong organizational and time-management abilities.
Excellent verbal and written communication skills.
Ability to manage multiple locations, personnel matters, and operational priorities.
Ability to exercise sound judgment in sensitive or time-critical situations.
Ability to successfully complete required background screening and company onboarding requirements.

Nice To Haves

A minimum of 10 years of law enforcement experience is preferred.
10 years of military experience may be considered in place of law enforcement experience.

Responsibilities

Oversee daily operations across assigned locations and ensure contractual requirements are met.
Monitor staffing levels, post coverage, attendance, and operational performance; coordinate with supervisors and field personnel to resolve scheduling and coverage issues.
Review operational activity, identify opportunities to improve procedures or service delivery, and address operational issues or escalate significant concerns.
Ensure personnel understand and follow post orders, company procedures, and client expectations.
Build and maintain schedules based on contract requirements and staffing needs; monitor overtime, open shifts, absences, and other labor concerns.
Track employee performance, attendance, and reliability, and work with recruiting and operations teams to support staffing needs.
Monitor required licenses, credentials, training, and qualifications, including ensuring armed personnel have current documentation and remain eligible for assignment.
Review compliance records, follow up on missing or expired requirements, maintain accurate personnel and program records, and support corrective actions for deficiencies.
Communicate regularly with client representatives, address client questions and service issues, monitor service quality, and follow up on performance concerns.
Conduct or coordinate site visits and operational reviews, and provide management updates about staffing, incidents, performance, and client concerns.
Participate in recruiting and selection; assist with onboarding, orientation, assignment placement, training, and development.
Provide coaching and performance feedback, identify employee performance concerns, and work with leadership to determine appropriate action.
Maintain accountability for uniforms, equipment, and operational assets; monitor condition and availability, coordinate replacements, and keep property records.
Prepare operational reports, staffing updates, and management summaries; review incident documentation and communicate significant matters appropriately.
Track operational trends, recommend improvements to leadership, and handle sensitive personnel, client, and operational information discreetly.