Program Manager, HUB Operations

Valeris•Remote, North Carolina, NC

18d

About The Position

The Program Manager serves as the primary client contact for assigned pharmaceutical programs, managing day-to-day operations and supervising program staff. The role maintains extensive interaction with internal and external customers, helps define and execute the team’s work plan, participates significantly in strategic planning, and is accountable for executing contract terms. The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization. The position manages programs within their scope of work, standard operating procedures, and contracted budgets; builds trusted client relationships; monitors program performance; and coordinates with internal and external stakeholders. It also supports employee recruitment, evaluation, training, and performance feedback; contributes to client reporting and presentations; and may assist with requirements identification, specifications development, and user acceptance testing. Limited travel may be required. This role operates in a professional office environment and routinely uses standard office equipment. The employee is regularly required to talk or hear and frequently required to sit for long periods, type, handle or feel objects, and reach with hands and arms. The posting prefers candidates able to type at least 35 words per minute with 97% accuracy.

Requirements

Bachelor’s degree in a relevant discipline or equivalent work experience.
4–6 years of experience working in reimbursement, pharmaceutical marketing, or patient services.
Experience managing a team of Case Managers, Patient Service Representatives, or in a similar role.
Experience reporting on HUB metrics and communicating trends to clients.
Demonstrated successful leadership experience.
Excellent PC skills, including Microsoft Office and internet experience.
Excellent verbal and written communication and presentation skills.
Strong analytical and problem-solving skills.
Strong technical aptitude and experience working with various CRM software platforms.

Nice To Haves

Flexibility to travel as needed is preferred, although travel is very minimal.
Ability to type at least 35 words per minute with 97% accuracy is preferred.

Responsibilities

Manage assigned program(s) according to the scope of work, program procedures, standard operating procedures, and contracted budget.
Manage client relationships by gaining trust and building rapport.
Manage day-to-day program operations, including supervising staff.
Drive performance responsibilities for teams and team members, directly or through supervisors.
Monitor and report program statistics and metrics used to measure team-member, team, and overall program performance.
Escalate issues that could prevent programs from meeting contracted standards.
Prioritize and manage personal schedules and the schedules of others.
Work cross-functionally with internal stakeholders on program operations.
Contribute to the analysis and writing of client reports and other deliverables.
Present program data, information, and insights to internal and external customers.
Participate with HUB Services leadership and client teams in initiatives to improve processes and performance.
Mobilize internal and external stakeholders around program design, improvements, and changes.
Travel to and attend related meetings or conferences as required.
Participate in interviewing prospective employees, evaluating current employees, and training employees.
Provide team members with verbal and written feedback based on performance reviews, statistics, quality assurance results, and observed behaviors.
Complete training on time for corporate policies and procedures governing access to confidential data.
Ensure standard operating procedures are followed consistently.
Assist as needed with requirements identification, specification development, and user acceptance testing.
Use Valeris’ values to guide the team’s success.
Perform additional tasks or projects as assigned.

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs.
Telehealth and Employee Assistance Program (EAP) services.
Company match on Health Savings Account contributions.
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and maximum of $300,000.
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability.
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting.
Paid Time Off (PTO) and Sick Leave.
Nine paid holidays plus two floating holidays.
Opportunities for advancement and personal and professional growth.
A challenging, stimulating work environment that encourages new ideas.
An inclusive workplace and mission-driven culture.