Trainer - Hub & Copay Program Operations

IQVIA•Durham, NC

1d•$50,000 - $55,000

About The Position

The Trainer performs day-to-day delivery and compliance of learning programs for assigned functional areas related to Hub & Copay services, following established policies and procedures. With guidance, the Trainer supports employees and management teams locally, regionally, globally, or by function, and contributes to cross-functional teams and the sharing of best practices. The role identifies training needs, sets goals, designs client-specific training, and manages training from planning through execution and governance. It prepares and delivers training materials and sessions, evaluates courses, and recommends continuous improvements. The Trainer also works with HR and learning and development functions, coordinates with training administrators to keep learning management system actions updated, and maintains awareness of training practices and trends.

Requirements

Bachelor's degree in Business Administration, Human Resources, or another related field.
One year of appropriate contextual and/or training experience, or an equivalent combination of education, training, and experience.
Two years of prior patient support services experience.
Knowledge of organizational development principles and methods.
Effective verbal and written communication skills.
Ability to create materials and conduct face-to-face and virtual presentations to trainees.
Effective coaching and performance management skills.
Proficiency in Microsoft Office applications and CRM platforms.
Good problem-solving, judgment, and decision-making skills.
Ability to prioritize, organize, and manage multiple projects.
Ability to work well with various levels of internal staff and management, and external contacts.
Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
Must reside in the country where the job is posted.
Must be authorized to work in the United States without visa sponsorship.

Responsibilities

Identify training needs, set training goals, and design training for a client-specific program.
Monitor and manage training and program quality from planning through execution and governance.
Coordinate and prepare course materials, including work instructions.
Deliver training sessions.
Coordinate and conduct course evaluations and recommend continuous improvements to training line management or the appropriate functional area.
Develop effective relationships with HR specialist functions and Centers of Excellence, including HR Generalists, Compensation, Staffing, HR PSC, and Finance PSC.
Maintain effective relationships with other L&D functional areas to support quality delivery and outcomes aligned with strategy and design.
Work closely with training administrators to ensure LMS actions are regularly updated.
Identify and recommend learning program and process improvements.
Develop and maintain a network of professional training contacts and stay current on developments and trends in the training field; may gather information about local competitor practices.
Serve on cross-functional teams as required.