Hub Operations Lead

Advance Auto Parts•Elkin, NC

About The Position

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all Hub functions, including store Hub order fulfillment, inventory control, and related processes. Depending on the size and scope of Hub operations, the Lead may direct one or more Hub team members, including Hub Inventory Specialists and Hub drivers. The role requires knowledge of store systems and inventory, basic parts knowledge, interpersonal skills, and prior experience leading team members. The Lead networks with nearby stores, Hubs, PDQ, and external suppliers to fulfill orders and maintains company Hub standards. This is a full-time position. MVR certification may be required. The employee must complete training materials and attend all store meetings. The role also performs related inventory, delivery, store-cleanliness, and store-support duties. The employee may need to work flexible hours, including nights and weekends, and be available to report to work on short notice.

Requirements

High school diploma or GED.
Prior retail experience, including basic merchandising and inventory management skills.
Prior experience leading other team members.
Competence in oral and written communication and basic math computations.
Knowledge of store systems and basic parts knowledge.
Ability to locate and stock parts, with high attention to detail.
Friendly communication, good interpersonal skills, and the ability to meet and deal with the public in an unbiased manner.
Safety knowledge and skills.
Ability to operate inventory systems, POS and parts lookup systems, and store equipment.
Ability to execute and train others on inventory systems and store equipment.
Ability to drive a forklift if certified and applicable, and to use a hand truck and pallet jack.
Previous work records demonstrating stability and performance results.
Ability to report to work on short notice and work flexible hours, including nights and weekends.
Ability to meet the physical demands of the job, including frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Ability to meet the described work-environment requirements, with or without reasonable accommodation.

Nice To Haves

MVR certification may be required.
Experience in inventory management in a retail environment or logistics center of operations.

Responsibilities

Oversee Hub operations and resolve Hub orders and process issues in a timely manner.
Provide direction, organize and delegate work, and ensure execution by Hub-related team members, including Hub/Loop Drivers and Hub Inventory Specialists.
Review Hub orders, pull and stage parts, and finalize paperwork.
Coordinate with internal and third-party drivers regarding paperwork and instructions.
Work with the store-to-facility network to determine part sourcing and logistics solutions; coordinate with the ordering store on fulfillment options when parts are unavailable in the network.
Work with the GM, DM, and CSC support to maintain appropriate inventory mix and levels.
Maintain inventory accuracy and perform parts department and Hub inventory functions, including on-hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, fronting and facing, and truck lead duties.
Maintain Hub records and comply with paperwork policies and procedures.
Urgently communicate order-fulfillment or shipment risks and concerns to appropriate store leaders.
Lead stocking activities from replenishment orders, including scanning in product and ensuring completion within 24 hours.
Perform additional inventory activities, including overstocks, callbacks, and resets.
Safely deliver parts to customers as needed.
Assist with Front Room Inventory functions, cores, and defects.
Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
Assist with MOD and other store-related actions as needed.
Complete required training materials and attend all store meetings.
Immediately report company policy or procedure violations to the General Manager and/or District Manager.