Clinical Hub Lead

PharMerica•Louisville, KY

11d•Remote

About The Position

PharMerica is a closed-door, non-retail pharmacy serving long-term care, senior living, hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers. The Clinical Hub Lead supports team performance by setting goals, creating action plans, delegating work, analyzing metrics, monitoring processing volumes, and implementing operational enhancements. The role is remote within the continental United States, with a required schedule of Monday through Friday, 11:00 a.m. to 7:30 p.m. Central Time.

Requirements

Associate degree.
Two or more years of experience in a call center environment.
Interpersonal skills.
Oral and written communication skills.
Teamwork.
Ethics.
Organizational support.
Judgment.
Planning.
Professionalism.
Adaptability.
Initiative.

Nice To Haves

Bachelor’s degree.

Responsibilities

Set goals for and with the team.
Create action plans to reach goals.
Use planning tools, including to-do lists and Outlook tools, to stay on task.
Delegate appropriately.
Prepare reports and analyze metrics.
Post statistics on whiteboards.
Monitor volumes for the pend queue, RX Allow, fax-to-Prescription Drug Plan, and groups to ensure timely processing of prior authorization and consultation forms, and consult with the Manager or Director.
Implement and deploy operational enhancements to optimize team performance and increase productivity.
Maximize utilization of resources across the team.
Promote teaming, strategy, and synergy through a positive leadership style.
Perform other tasks as assigned.