Community Hub Lead

FIGS • Tysons, VA

2d • $20 - $23 • Onsite

About The Position

FIGS is hiring a full-time Community Hub Lead (Key Holder) to represent the brand at its Tysons store. The role provides customers with a memorable in-store shopping experience and assists with store operations. The Community Hub Lead reports directly to the Store Manager.

The position includes engaging customers and educating them about FIGS products, supporting purchases and returns, maintaining the sales floor and inventory, tracking sales, and helping plan in-store events. The lead also supports and coaches team members, serves as Manager-on-Duty when the Store Manager or Assistant Store Manager is absent, follows safety and loss-prevention procedures, and communicates store feedback to leadership and headquarters.

Requirements

• At least 2 years of retail sales experience.
• Flexible schedule, including weekends and holidays.
• Availability to work Black Friday and during the specified holiday-season period beginning the second week of December.
• Excellent interpersonal and communication skills.
• Fluency in English.
• Basic retail math and computer skills.
• Attention to detail and problem-solving skills in a fast-paced environment.
• Comfort working in a fast-paced, ever-changing environment.
• Ability to embody FIGS’ brand ethos.

Nice To Haves

• Conversational Spanish.
• Shopify POS experience.
• Ability to have fun and boost positive vibes.

Responsibilities

• Welcome customers and engage them in meaningful conversations about FIGS’ brand and mission.
• Educate customers about products, including fabric, fit, and function.
• Help customers find suitable styles, sizes, and colors, and suggest complementary products.
• Anticipate customer needs and deliver an exceptional in-store experience.
• Support cash-wrap activities, including purchases, returns, and exchanges.
• Assist with opening and closing the store.
• Maintain store appearance by organizing merchandise, stocking the sales floor, and keeping the store clean.
• Participate in inventory management, including cycle counts and sharing replenishment insights.
• Track sales to help ensure daily goals are met.
• Support the planning and execution of in-store events and initiatives.
• Train, coach, and mentor new and existing team members, provide real-time feedback, and foster a positive culture.
• Serve as Manager-on-Duty when the Store Manager or ASM is not present, ensuring smooth operations and timely problem-solving.
• Follow safety, loss-prevention, and cash-handling procedures and comply with company policies.
• Share sales trends, customer insights, and operational needs with store leadership and headquarters.

Benefits

• Comprehensive benefits and perks package focused on well-being, including premium medical, dental, and vision coverage.
• Access to wellness services through Breethe and Classpass.
• FIGS-sponsored life insurance and disability insurance.
• 401(k) program with company match up to the first 6% of the employee’s contribution.
• Parental leave, new-parent care meals, and a return-to-work transition for primary caregivers.
• A personalized discount code for 50% off FIGS products and a separate code for family and friends to receive 25% off site-wide.
• Access to FIGS Vet and discounted pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed