Part-Time Community Hub Lead

FIGS•Tysons, VA

2d•$20 - $23•Onsite

About The Position

FIGS is seeking a Part-Time Community Hub Lead (Key Holder) to serve as the face of its Tysons store and create memorable in-store shopping experiences while assisting with store operations. The role reports directly to the Store Manager. The Community Hub Lead welcomes and engages customers, explains FIGS products and helps customers find appropriate styles, sizes, colors, and complementary products. The role also supports purchases, returns, and exchanges; store opening and closing; merchandise presentation and replenishment; inventory activities; sales tracking; and in-store events. The role supports and mentors team members, provides real-time feedback, and may serve as Manager-on-Duty when the Store Manager or ASM is absent. It also involves following safety, loss-prevention, cash-handling, and company procedures, and sharing sales trends, customer insights, and operational needs with store leadership and headquarters. The position is part-time, with an hourly pay range of $20 to $23. Schedule flexibility is required, including weekends and holidays. Employees are expected to be available on Black Friday and during the specified holiday-season period beginning in the second week of December and continuing through the end of the holiday season, as defined annually.

Requirements

At least 2 years of retail sales experience.
Flexible schedule, including weekends and holidays.
Availability to work Black Friday and the specified holiday-season period.
Excellent interpersonal and communication skills.
Fluency in English.
Basic retail math and computer skills.
Attention to detail and problem-solving ability in a fast-paced environment.
Comfort working in a fast-paced, changing environment.
Ability to embody FIGS’ brand ethos.

Nice To Haves

Conversational Spanish.
Shopify POS experience.
A positive attitude and ability to have fun and boost positive vibes.

Responsibilities

Welcome and engage customers in conversations about FIGS’ brand and mission.
Educate customers about product fabric, fit, and function.
Help customers find styles, sizes, and colors, and suggest complementary products.
Anticipate customer needs and deliver an exceptional in-store experience.
Support cash-wrap activities, including purchases, returns, and exchanges.
Assist with opening and closing the store.
Maintain store appearance by organizing merchandise, stocking the sales floor, and keeping the store clean.
Participate in inventory management, including cycle counts and sharing replenishment insights.
Track sales to help ensure daily goals are met.
Support the planning and execution of in-store events and initiatives.
Train, coach, and mentor new and existing team members; provide real-time feedback and foster a positive culture.
Serve as Manager-on-Duty when the Store Manager or ASM is not present, supporting smooth operations and timely problem-solving.
Follow safety, loss-prevention, cash-handling, and company procedures.
Share sales trends, customer insights, and operational needs with store leadership and headquarters.