Director, Copay & Affordability

Amgen • Thousand Oaks, CA

3d • $199,390 - $269,764 • Remote

About The Position

The Director, Copay & Affordability leads the team responsible for designing, implementing, and operating Amgen’s pharmacy benefit co-pay programs and developing new solutions to address patient affordability needs. The role is part of the Patient Access and Reimbursement team and reports to the Sr Director Patient Access Copay & Affordability. This is a US remote position.

The Director leads patient affordability strategy in alignment with brand priorities and financial goals, oversees program performance and operations, and partners with Brand, Finance, Value & Access, legal, compliance, safety, data, marketing, and sales teams. The position also oversees team budgets and vendor relationships, resolves customer issues, reports operational and financial metrics, and develops direct reports.

Requirements

• Doctorate degree and 4 years of marketing, sales management, and/or payer experience; or a master’s degree and 7 years of such experience; or a bachelor’s degree and 9 years of such experience.
• Strong financial competence and analytical skills.
• Strong communication skills, including the ability to develop and deliver concise, relevant, well-supported briefings and adapt presentation content and style to the audience.

Nice To Haves

• At least 5 years of experience in the pharmaceutical or healthcare industries, with experience in patient support, market access, marketing, or a related commercial function.
• Working knowledge of co-pay design, implementation, and operations; available co-pay solutions; best practices; and evolving market dynamics.
• Customer-centric approach and ability to develop solutions with the customer and patient experience in mind.
• Forward-looking approach and ability to plan ahead.
• Working knowledge of the compliance and regulatory environment for pharmaceutical manufacturers.
• Experience leading cross-functional teams in a matrix environment and managing projects involving multiple functions and shared accountabilities.

Responsibilities

• Lead development and execution of patient affordability strategies aligned with brand strategic imperatives and financial goals.
• Manage the design, implementation, and ongoing operations of affordability programs, including co-pay, coupons, e-vouchers, and cash-pay solutions.
• Identify opportunities to enhance and optimize programs using performance and operational metrics.
• Conduct periodic market landscape and competitor benchmark assessments for co-pay and financial assistance.
• Partner with Brand teams to provide clarity on affordability program performance, progress, and opportunities, considering program profit-and-loss impact.
• Partner with legal, compliance, and safety teams on Patient Support Program review and approval.
• Work with Value & Access Insights and Analytics and Finance to support the financial planning cycle.
• Monitor market dynamics and industry trends for pharmacy and medical benefit products to evolve co-pay programs and other affordability solutions.
• Collaborate with Data & Insights to support consistent data management and reporting across programs.
• Track and report operational metrics, program performance metrics, and financials to key partners.
• Oversee team budget management and vendor relationships.
• Manage resolution of customer issues.
• Collaborate with PAR channel partners, marketing, and sales to support adoption of Patient Affordability solutions.
• Establish and maintain cross-functional relationships, including with Value & Access, Marketing, Sales, Legal, Regulatory, Compliance, and Data & Analytics.
• Lead and develop direct reports and implement training and career development opportunities.
• Build a strong culture and promote a ONE team approach across Patient Access & Reimbursement, Value & Access, Brand teams, and cross-functional partners.

Benefits

• Retirement and Savings Plan with generous company contributions
• Group medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability insurance
• Flexible spending accounts
• Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director