Associate Director, PAP - PSS Affordability COE

Sanofi • Cambridge, MA

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About The Position

The Associate Director, PAP will enable operational excellence and implement best practices to support Patient Assistance Program (PAP) programs. Reporting to the Director, PAP & Free Goods Programs within the Affordability Center of Excellence (COE), this role manages and implements the Rare Blood Disorders and Oncology PAP strategy. It ensures that PAP offerings operate effectively and evolve in response to market dynamics to support patient access to therapies.

The Sanofi Patient Support Services Affordability COE designs and governs modular, flexible, and scalable affordability solutions intended to deliver measurable value for patients and the enterprise while adapting to changes in policy and payer landscapes. The team works as strategic partners, program architects, operators, and problem solvers. Sanofi describes itself as an R&D-driven, AI-powered biopharma company focused on improving lives through medicines and vaccines.

The position is based in Cambridge, Massachusetts, and may require travel up to 25% of the time.

Requirements

• Bachelor of Arts or Bachelor of Science degree.
• At least 5 years of experience in affordability program management, patient support services, case management, hub services, or a related field within the pharmaceutical or healthcare industry.
• Ability to travel up to 25% of the time.
• Excellent communication and interpersonal skills, including the ability to build and maintain strong relationships with vendors and internal stakeholders.
• Experience in cross-functional roles and collaboration with leadership teams.
• Strong problem-solving and analytical skills, including the ability to identify trends and implement improvements.
• Strong organizational skills and ability to adapt to change in a high-energy, fast-paced environment.
• Ability to influence without authority, including presenting a business case or proposal for change to senior management.
• Ability to provide clear guidance to Analytics and Reporting teams to support simple, effective, and insightful Free Goods dashboards.

Nice To Haves

• Advanced degree such as an MBA, MFin, or MPH.
• Excellent understanding of patient affordability issues, access dynamics, and the U.S. healthcare policy and payer landscape, including best practices in manufacturer Free Goods programs.
• Deep knowledge of U.S. regulations governing pharmaceutical Free Goods programs.
• Ability to create compelling narratives using PowerPoint presentations.
• Ability to lead change.

Responsibilities

• Guide and enhance PAP program management, ensuring SOPs, business rules, process flows, and procedures reflect enterprise-wide Affordability COE best practices.
• Manage contracts with external vendors providing PAP and Free Goods services.
• Ensure smooth implementation of PAP services for new product indications.
• Monitor Medicare and Medicaid policy changes and implement or refine processes and business rules in response to the current landscape, including Low Income Subsidy (LIS) and Medicare Prescription Payment Plan (M3P).
• Manage patient case escalations as needed.
• Partner with brand PSS teams and the Hub Vendor to streamline CRM update requests.
• Develop and maintain inventory management protocols with the Free Goods pharmacy, ensuring cycle counts are performed and reconciled against shipments.
• Develop product forecasts to ensure PAP program inventory is appropriate for the current health insurance and access landscape.
• Ensure team members comply with regulatory and AE/PV reporting requirements and Patient Program Tracker reporting requirements.
• Implement affordability enhancements related to PAP and/or Free Goods programs, ensuring project plans, deliverables, budgets, and timelines meet enterprise needs.
• Analyze program reports, dashboards, and trends and recommend improvements to service delivery and patient support.
• Partner with brand PSS teams and external vendors to identify improvement opportunities through quarterly business reviews.
• Communicate and collaborate as appropriate with FRMs, PSS stakeholders, brand stakeholders, Analytics & Reporting, Platform, Digital, Legal, and Compliance teams about program updates and changes.
• Work with internal PSS brand teams to ensure Hub vendors have appropriate program training resources.
• Determine resources needed by Field Teams for PAP and Free Goods and develop them in partnership with the agency of record, internal brand marketing teams, and other internal stakeholders.

Benefits

• Health and wellbeing benefits, including high-quality healthcare, prevention, and wellness programs.
• At least 14 weeks of gender-neutral parental leave.
• Employees may be eligible to participate in company employee benefit programs.
• Rewards package recognizing employee contributions and impact.
• Opportunities for career growth through promotion or lateral moves, domestically or internationally.

What This Job Offers

• Job Type: Full-time
• Career Level: Director