Associate Director, PAP - PSS Affordability COE

Sanofi • Cambridge, MA

1d • $148,500 - $214,500

About The Position

The Associate Director, PAP will enable operational excellence and implement best practices to support Patient Assistance Program (PAP) programs. Reporting to the Director, PAP & Free Goods Programs within the Affordability Center of Excellence (COE), this role manages and implements the Rare Blood Disorders and Oncology PAP strategy. The position ensures that PAP offerings operate effectively and evolve in response to market dynamics to support patient access to therapies.

The Sanofi Patient Support Services Affordability COE designs and governs modular, flexible, and scalable affordability solutions that deliver measurable value for patients and the enterprise while adapting to changes in policy and the payer landscape. The role works across internal teams and external vendors to manage program operations, implement improvements, support program communications, and help ensure compliance with applicable reporting requirements.

Requirements

• BA/BS degree required.
• At least 5 years of experience in affordability program management, patient support services, case management, hub services, or a related field within the pharmaceutical or healthcare industry.
• Ability to travel up to 25% of the time.
• Excellent communication and interpersonal skills, including the ability to build and maintain strong vendor and internal stakeholder relationships.
• Experience in cross-functional roles and collaborating with leadership teams.
• Problem-solving and analytical skills, including the ability to identify trends and implement improvements.
• Strong organizational skills and ability to adapt to change in a high-energy, fast-paced environment.
• Ability to influence without authority, including presenting a business case or proposal for change to senior management.
• Ability to provide clear guidance to analytics and reporting teams to enable simple, effective, and insightful Free Goods dashboards.

Nice To Haves

• Advanced degree such as an MBA, MFin, or MPH.
• Excellent understanding of patient affordability issues, access dynamics, the U.S. healthcare policy and payer landscape, and best practices in manufacturer Free Goods programs.
• Deep knowledge of regulations governing pharmaceutical Free Goods programs in the United States.
• Ability to create compelling narratives through PowerPoint presentations.
• Ability to lead change.

Responsibilities

• Guide and enhance PAP program management, ensuring SOPs, business rules, process flows, and procedures reflect enterprise-wide Affordability COE best practices.
• Manage contracts with external vendors providing PAP and Free Goods services.
• Ensure smooth implementation of PAP services for new product indications.
• Monitor Medicare and Medicaid policy changes and implement or refine processes and business rules to align with the current landscape, including Low Income Subsidy (LIS) and Medicare Prescription Payment Plan (M3P).
• Manage patient case escalations as needed.
• Partner with brand PSS teams and the Hub vendor to streamline CRM update requests.
• Develop and maintain inventory management protocols with the Free Goods pharmacy, ensure cycle counts are performed and reconciled against shipments, and develop product forecasts appropriate to the current health insurance and access landscape.
• Ensure team members comply with regulatory, AE/PV reporting, and Patient Program Tracker reporting requirements.
• Implement PAP and/or Free Goods affordability enhancements, ensuring project plans, deliverables, budgets, and timelines meet enterprise needs.
• Analyze program reports, dashboards, and trends to recommend improvements to service delivery and patient support.
• Partner with brand PSS teams and external vendors to identify improvement opportunities through quarterly business reviews.
• Communicate and collaborate as appropriate with FRMs, PSS stakeholders, brand stakeholders, Analytics & Reporting, Platform, Digital, Legal, and Compliance teams regarding program updates and changes.
• Work with internal PSS brand teams to ensure the Hub vendor has appropriate program training resources.
• Determine what resources Field Teams may need related to PAP and Free Goods, and develop them with the agency of record, internal brand marketing teams, and other internal stakeholders.

Benefits

• Health and wellbeing benefits, including high-quality healthcare, prevention, and wellness programs.
• At least 14 weeks of gender-neutral parental leave.
• Company employee benefit programs; additional benefits information is available through the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Director