Associate Director, PSS Platform Solutions
About The Position
The Associate Director, PSS Platform Solutions (also described as the Launch Lead) is part of the Platform Solutions Team and leads launch strategy and execution for new therapies and existing product label expansions, helping ensure seamless Patient Support Services (PSS) for patients. The role serves as the subject matter expert for launches across therapies and drives operational excellence, business value, and measurable outcomes. The Launch Lead owns the end-to-end launch roadmap, including strategic planning and prioritization of capabilities and enhancements needed for go-to-market execution. The role collaborates closely with cross-functional partners across PSS and Digital Teams to ensure launch readiness, alignment, and timely delivery. It is based in Cambridge, Massachusetts, and reports to the Director, Platform Solutions. Sanofi is an R&D-driven, AI-powered biopharma company focused on improving lives through medicines and vaccines. Its Specialty Care team works on treatments for people with immune challenges, rare diseases, cancers, and neurological conditions.
Requirements
- Bachelor’s degree.
- At least 3 years of experience launching new therapies or working within PSS, biopharmaceuticals, or healthcare.
Nice To Haves
- Strong leadership and analytical skills, with the ability to deliver project objectives on time and within budget.
- Experience with Salesforce Health Cloud and its ecosystem; certification is a plus.
- Ability to lead and influence teams without direct authority.
- Self-directed, proactive, and able to work through issues and manage projects with minimal direction.
- Collaborative approach and willingness to work cross-functionally to identify solutions and ensure platform readiness for launch therapies.
- Effective communication and presentation skills with senior leaders and cross-functional and cross-organizational teams in a matrix environment.
Responsibilities
- Engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed to meet business needs.
- Develop and execute launch strategies and timelines for new therapies and label expansions, aligning with business objectives and patient needs.
- Serve as the primary subject matter expert on patient journey workflows, identify optimization opportunities, and drive continuous improvement.
- Participate in the design, build, and implementation of related CRM initiatives, including writing user stories, joining grooming sessions and sprint planning, and executing UAT scripts.
- Support PSS data management strategy, including design, integration, and migration activities.
- Partner with training teams to design and implement structured training programs for business users.
- Identify, measure, and present the current and future impact of CRM on current and future pipeline.
- Develop deep knowledge of the patient journey and the platforms and systems used to support patients and providers.
- Work with internal and/or external teams to support or troubleshoot issues as needed.
Benefits
- Employees may be eligible to participate in Company employee benefit programs; further benefits information is available through the company.
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What This Job Offers
Job Type
Full-time
Career Level
Director
