Hub Operations Lead

Advance Stores Company•Marietta, GA

About The Position

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all Hub functions, including Hub order fulfillment, inventory control, and related processes. Depending on the size and scope of Hub operations, the Lead may direct one or more Hub team members, including Hub Inventory Specialists and Hub drivers. The role requires knowledge of store systems and inventory, basic parts knowledge, interpersonal skills, and experience leading team members. The Lead networks with nearby stores, Hubs, PDQ, and external suppliers to support order fulfillment and maintains Hub company standards. This is a full-time position. MVR certification may be required. The employee should complete all training materials and attend all store meetings. The role oversees Hub orders, inventory accuracy, stocking, paperwork, and logistics. It provides direction to Hub team members, coordinates with internal and third-party drivers, works with stores and support leaders to determine sourcing and inventory solutions, and escalates risks that could affect order fulfillment or shipments. Additional duties may include customer deliveries, store inventory support, store cleanliness, and other store-related activities. The position requires effective oral and written communication, basic math, retail experience, inventory and merchandising skills, attention to detail, and the ability to work with the public. The employee must be able to work flexible hours, including nights and weekends, and may need to report to work on short notice. A high school diploma or GED is required. The work is usually indoors, with occasional outdoor tasks and exposure to the listed workplace hazards. The role involves frequent walking or standing and lifting up to 50 pounds frequently and up to 100 pounds occasionally.

Requirements

High school diploma or GED.
Prior retail experience, including basic merchandising and inventory management skills.
Prior experience leading other team members.
Inventory management experience in a retail environment or logistics center of operations.
Knowledge of store systems and basic parts knowledge.
Competence in oral and written communication and basic math computations.
Ability to communicate in a friendly manner and deal with the public in an unbiased manner.
Ability to locate and stock parts, with high attention to detail.
Safety knowledge and skills.
Ability to operate inventory systems, store equipment, POS systems, and parts lookup systems.
Ability to execute and train others on inventory systems and store equipment.
Ability to drive a forklift if certified and applicable, and to use a hand truck and pallet jack.
Stable work history and demonstrated performance results.
Ability to work flexible hours, including nights and weekends, and to come to work on short notice.
Ability to walk or stand predominantly during work; talk and hear; handle or feel objects; reach; climb or balance; and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Required vision abilities include close, distance, and color vision, depth perception, and ability to adjust focus.

Responsibilities

Oversee Hub operations and resolve Hub orders and process issues in a timely manner.
Direct, organize, and delegate work for Hub team members, including Hub and Loop drivers and Hub Inventory Specialists.
Review Hub orders, pull and stage parts, and finalize paperwork.
Coordinate paperwork and instructions with internal and third-party drivers.
Work across the store-to-facility network to identify parts sourcing and logistics solutions; coordinate with ordering stores when network inventory is unavailable.
Work with the General Manager, District Manager, and CSC support to establish appropriate inventory mix and levels.
Maintain inventory accuracy and perform parts department and Hub inventory functions, including on-hand accuracy, shrink results, cycle counts, outages, planograms, maxi changes, price changes, front and face, and truck lead activities.
Maintain and comply with Hub records and paperwork policies and procedures.
Promptly communicate order fulfillment or shipment risks and concerns to appropriate store leaders.
Lead replenishment stocking activities, including scanning in product and ensuring completion within 24 hours.
Perform additional inventory activities, including overstocks, callbacks, and resets.
Safely deliver parts to customers as needed.
Assist with Front Room Inventory functions and cores and defects.
Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
Assist with Manager on Duty and other store-related actions as needed.
Complete training materials and attend all store meetings.
Immediately report company policy or procedure violations to the General Manager and/or District Manager.