Program Coordinator - HUB

BILL WILSON CENTER•San Jose, CA

1d•$27 - $31•Onsite

About The Position

In partnership with the County of Santa Clara, Bill Wilson Center provides independent living skills and basic needs for foster youth. The HUB Coordinator welcomes and greets youth and provides orientation to the facilities and services. The role supports daily HUB operations, client engagement, service coordination, recordkeeping, events, outreach, and a safe and welcoming environment for HUB members.

Requirements

Bachelor’s degree and two years of comparable work experience.
Experience working with culturally diverse clients.
Driving is required; must have a current driver's license, access to a vehicle, and personal automobile insurance.
Carry a valid driver's license, vehicle registration, and insurance documentation when driving for food donations, purchasing food or supplies, or transporting clients.
Current CPR and First Aid certification, or completion within 30 days of hire.
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
TB test required.
Punctual, efficient, and organized, and able to remain effective and professional under pressure.
Ability to balance client care with deadlines and positive program goals and outcomes.
Excellent communication skills and ability to present Bill Wilson Center programs and services in a personable, informative manner.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and communicate effectively.
Ability to use basic mathematical concepts for reporting.
Ability to solve practical problems and work with concrete variables where limited standardization exists.
Ability to interpret written, oral, diagrammatic, or scheduled instructions.
Knowledge of internet, spreadsheet, and word-processing software, and internet research skills.

Nice To Haves

Experience with the foster care system, probation, or transition-age clients, or personal experience in these areas.
Knowledge of local Child Welfare and Juvenile Probation policies, procedures, and governing legislation.
Bilingual communication skills.

Responsibilities

Coordinate with the Hub/ILP Program Manager to ensure the HUB opens and closes properly and has appropriate in-person front desk coverage.
Provide copies of sign-in sheets to the Program Manager as requested.
Assist staff in verifying client eligibility.
Maintain current client and program records and enter data promptly into the Efforts to Outcomes (ETO) database.
Prepare reports to track client participation in services.
Plan, coordinate, and facilitate meetings, workshops, and events.
Create flyers and outreach messaging as needed.
Coordinate daily monitoring and maintenance of basic services, including the kitchen, showers, washers and dryers, and HUB Mart.
Provide orientations and tours to clients, visitors, and other stakeholders.
Provide peer support to HUB members.
Supervise clients on the HUB floor and ensure rules and policies are followed; issue consequences for violations and promptly report incidents to the Program Manager.
Work cooperatively with co-located partners to maintain HUB safety and ensure procedures are followed.
Mediate client concerns and conflicts in accordance with applicable policies and procedures.
Conduct outreach by text, phone, email, and/or social media to engage clients in services.
Help administer and maintain HUB Instagram, website, and other social media accounts as directed.
Solicit food and HUB Mart donations and coordinate with the Development Department to solicit monetary donations.
Manage, inventory, and order supplies.
Arrange meeting room requests.
Provide or coordinate client transportation for HUB/ILP events.
Perform other duties as assigned.