Transit Hub Coordinator

TransWest Mobility • Redmond, WA

4d

About The Position

As a Transit Hub Coordinator for TransWest, you will provide a high level of customer service and help clients navigate the company’s transportation network. You will create a welcoming and safe environment by greeting clients, sharing transportation information, answering questions, and working with drivers to ensure clients receive attentive service. The role also involves representing TransWest professionally as clients arrive at and depart from their work locations, using company technology to provide schedule information, and sharing client feedback to support process improvement.

TransWest describes itself as a transportation and hospitality provider that partners with leading companies to create personalized transportation systems. The company emphasizes customer care, safety, reliability, continued growth, and a collaborative workplace.

Requirements

• At least 1 year of customer service experience.
• At least 18 years of age.
• Acceptable Motor Vehicle Record.
• Ability to walk and stand for the entirety of the shift.
• Ability to communicate proficiently in English.
• Enjoys working with people and excels at customer service.

Nice To Haves

• Experience working in the transportation industry is preferred.

Responsibilities

• Greet clients and provide relevant transportation information in a welcoming and safe environment.
• Answer client inquiries and help clients navigate TransWest’s transportation network.
• Interact with driver team members to support a high level of client care.
• Work cross-functionally with TransWest team members to identify potential issues in the field and propose solutions.
• Demonstrate and explain ridership applications and other technology offerings to clients.
• Represent TransWest professionally and positively as clients arrive at and depart from work locations.
• Interact with customers in a positive manner.
• Track relevant client ridership data and vehicle arrival and departure data.
• Provide schedule information to clients using TransWest technology.
• Share relevant customer feedback with TransWest leadership and support process improvement.
• Work effectively with customers, coworkers, and management as a team player.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan with company match.
• Paid time off accrues according to company policy, up to 80 hours (10 days) annually for eligible team members, with increased accrual opportunities based on years of service.
• One paid personal day annually: 8 hours for full-time team members and 4 hours for part-time team members.
• Seven company-observed holidays; eligible full-time non-exempt team members receive eight hours of holiday pay and eligible part-time non-exempt team members receive four hours.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed