Transit Hub Coordinator

TransWest Mobility • Redmond, WA

5d • $25 - $27

About The Position

As a Transit Hub Coordinator for TransWest, you will provide excellent customer service and help clients navigate the transportation network. You will create a welcoming and safe environment by greeting clients, sharing relevant transportation information, answering questions, and working with drivers to ensure clients receive a high level of care. The role also involves representing TransWest professionally as clients arrive at and depart from their work locations, assisting with ridership applications and other technology, and providing schedule information using TransWest technology.

TransWest describes itself as a transportation company providing shuttle, bus, charter, and valet services, and personalized transportation systems and hospitality experiences. The company emphasizes a close-knit team culture and a commitment to diversity, equity, inclusion, and belonging.

Compensation is $25.00–$27.00 per hour. Benefits include medical, dental, vision, and life insurance; a 401(k) retirement plan with company match; accrued paid time off; one paid personal day annually; and seven company-observed holidays.

Requirements

• At least one year of customer service experience.
• At least 18 years of age.
• Acceptable Motor Vehicle Record.
• Ability to walk and stand for the entirety of the shift.
• Enjoy working with people and excel at customer service.
• Ability to communicate proficiently in English.
• Outgoing, positive demeanor and genuine interest in providing excellent customer service.

Nice To Haves

• Experience working in the transportation industry.

Responsibilities

• Work cross-functionally with TransWest team members to identify potential field issues and propose solutions.
• Demonstrate and explain ridership applications and other technology offerings to clients.
• Represent TransWest positively with a professional appearance, an approachable manner, and a commitment to customer service as clients arrive at and depart from work locations.
• Interact positively with customers and track relevant client ridership and vehicle arrival and departure data.
• Learn TransWest’s transportation brand and services, and use TransWest technology to provide schedule information to clients.
• Share relevant customer feedback with TransWest leadership and support process improvement.
• Work effectively with customers, coworkers, and management as a team player.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan with company match
• Paid time off, accruing up to 80 hours (10 days) annually for eligible team members, with increased accrual opportunities based on years of service
• One paid personal day annually
• Seven company-observed holidays with holiday pay for eligible non-exempt team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed