Texan Hub Coordinator

Texas A&M•Fort Worth, TX

1d•Onsite

About The Position

Tarleton State University is hiring a Texan Hub Coordinator in the Division of External Operations. Based at the Tarleton State Fort Worth campus, the coordinator provides pre-advising assistance to new, current, prospective, first-year, transfer, and graduate students. The role supports appointment scheduling, preparation of transcripts and forms, communications, and follow-up. It also provides advanced administrative support to the student-service departments located in the Texan Hub, including Advising, Financial Aid, Registrar, and Career & Professional Success. The coordinator supports university personnel and visitors, helps students navigate campus services, and uses student-data platforms and computer software to perform specialized administrative tasks and basic data analysis. The role contributes to outreach, registration, retention, completion, events, and process improvement, and serves as a Campus Security Authority (CSA). The position is on-site at the Fort Worth campus. Work hours are Monday through Friday, 8 a.m. to 5 p.m., or as work requirements or alternative scheduling indicate.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
Three years of related experience.
Knowledge of general office practices and procedures.
Ability to communicate effectively, orally and in writing.
Strong interpersonal and organizational skills.
Ability to handle sensitive information and maintain confidentiality.
Ability to multitask and work cooperatively.
Familiarity and proficiency with student data platforms such as EAB and Banner, including the ability to extract and perform basic analysis of data.
Experience in event planning and collaborative projects across multiple campus locations.

Responsibilities

Coordinate schedules and appointments for Division of External Operations and Texan Hub personnel.
Create programs and initiatives to increase awareness of the Texan Hub and student support services.
Provide procedural support for first-year, transfer, graduate, and prospective students at Tarleton State Fort Worth.
Provide support for EAB Navigate and other Enterprise Management systems.
Conduct basic analysis of student data from EAB and Banner, create and execute targeted messaging and outreach campaigns, and support registration, retention, and completion efforts.
Organize, plan, and host semester Graduation Fairs in collaboration with departments and campus partners.
Coordinate and manage graduation ticket distribution for Fort Worth campus graduates according to commencement guidelines.
Provide pre-advising support by ensuring current and prospective students have necessary information, including transcripts and forms, before visits.
Greet visitors and provide Texan Hub support at Fort Worth, Tarrant County College, Texas A&M-Fort Worth, and Waco, including pop-up events and trainings as needed.
Answer routed campus telephone calls and email inquiries.
Coordinate and support External Operations events, programs, and campus-wide initiatives.
Provide administrative support to Texan Hub departments, including Advising, Financial Aid, Registrar, and Career & Professional Success, and schedule student appointments with the appropriate departments.
Support administrators and staff with general administrative tasks and activities, exercising initiative and judgment.
Inventory office supplies, forward supply needs to appropriate individuals, stock and store incoming supplies, and maintain an orderly office environment.
Lead process improvements and create resources, including guides and web content, to help students navigate systems such as myGateway and DuckTrax.
Perform other departmental duties as assigned.
Serve as a Campus Security Authority (CSA).