Program Coordinator, The Hub: Federal Way Higher Education Center

Highline College•Highline College 2400 S 240th St Des Moines, WA

1d•Onsite

About The Position

The Program Coordinator serves as a primary point of contact for the public, current and prospective students, faculty, and campus staff at The Hub: Federal Way Higher Education Center. The role supports community members and students entering Highline College or the University of Washington Tacoma, helping ensure a welcoming, inclusive experience and facilitating enrollment. The coordinator provides clear information, connects students with services and appointments, and uses strengths-based, anti-racist, and trauma-informed practices to affirm students’ ability to succeed in college. The position works closely with student services and campus partners to provide accurate information about college policies and procedures and to support students’ transitions between The Hub and the main campuses. Alongside student services, the Program Coordinator provides administrative and operational support, including maintaining reports and student records, managing office workflows, creating social media and resource content, assisting faculty, and troubleshooting technology and building operations. Working as part of a small team in a developing educational center, the coordinator collaborates on service planning and continuous improvement as student and community needs evolve. This is a classified, full-time position eligible for overtime. The regular schedule is Monday through Thursday, 8:00 a.m. to 6:30 p.m., with occasional Saturdays and variable evening hours as needed according to the quarterly schedule. The position reports to the Director of The Hub: Federal Way Higher Education Center.

Requirements

High school graduation or equivalent.
Two years of full-time Student Services experience in higher education, or equivalent education and experience.
Effective verbal and written communication skills, including cross-cultural communication.
Ability to guide students through general higher education processes and troubleshoot issues.
Ability to work effectively with people from varied ethnic, cultural, educational, and socioeconomic backgrounds.
Ability to consider equity and access issues affecting student attainment and completion.
Customer-centered approach to troubleshooting, problem solving, and support.
Proficiency with Microsoft Office software.
Comfort and adaptability with technology tools and web platforms.
Ability to take initiative, make independent decisions, identify improvement opportunities, and propose solutions.
Comfort with ambiguity and shifting priorities.
Commitment to student success and exceptional customer service; strong organization, listening, and communication skills.
Ability to work effectively in a multicultural, multi-ethnic, multilingual environment.

Nice To Haves

Associate degree.
Experience working with diverse populations.
Familiarity with a student management system such as ctcLink.

Responsibilities

Serve as the first point of contact for current and prospective students, faculty, campus staff, and the general public, providing information about enrollment processes, program offerings, and student services.
Welcome students using engaging, caring, anti-racist, and trauma-informed practices.
Assist students with admissions applications and activation of student accounts, including ctcLink, myHighline, and Aviso; connect students to University of Washington Tacoma resources when appropriate.
Proctor appropriate placement assessments based on students’ entry plans developed with the Entry Support Specialist.
Schedule entry advising appointments with the Entry Support Specialist.
Help students identify and navigate campus support services and programs.
Provide test-taking strategies and resources for test anxiety, and recommend math brush-up workshops and other resources when appropriate.
Gather student feedback about the pre-enrollment experience to inform continuous improvement.
Provide student-centered service in person, through Teams, by email, and by phone, responding to inquiries promptly.
Track services and update The Hub’s data reports using Google Data Studio, ctcLink, and Aviso.
Participate in planning and implementing equitable placement policies and practices and in developing and improving The Hub’s processes and programming.
Develop and maintain student records for program success, accountability, and audits; protect their confidentiality in accordance with FERPA and college policies.
Maintain efficient office workflows, including filing, archiving, mail distribution, scanning documents, updating publications, and maintaining the reception area.
Support The Hub’s general operations, including faculty support, classroom and computer-lab technical troubleshooting, and building operations.
Support and maintain established safety protocols at The Hub.
Coordinate with Outreach and Student Services staff to support smooth student transitions.
Engage with qualitative and quantitative data measuring student satisfaction.
Deliver college-access and readiness workshops to community and high school partners.
Support The Hub’s social media plans, create social media content and student resource materials, and assist with marketing.
Periodically make public presentations about academic program offerings and student services.
Build positive connections with campus programs serving specific student populations, including TRiO, High School Re-Engagement, Transition Success Center, Running Start, and ELCAP.
Maintain collaborative relationships with Student Services, Academic Affairs, ITS, Facilities, and Public Safety colleagues to connect students appropriately and support efficient building operations.
Maintain current knowledge of campus policies and procedures.