Program Coordinator- 11-231- SC/ The Way In

Salvation Army Careers•Los Angeles, CA

About The Position

The Program Coordinator (Scattered Sites) is responsible for the operational aspects of The Salvation Army–The Way In Youth Shelter scattered sites, including management and programmatic, regulatory, and fiscal compliance. The coordinator provides professional, compassionate, and safe care for transitional-aged youth (TAY) program participants and manages relationships with vendors, contractors, and collaborators in coordination with program staff, the Program Manager, and the Director of The Way In. The role includes program coordination, individualized case management, advocacy, and referrals for youth ages 18–24. It also involves monitoring residential sites and participant needs, maintaining participant records and data quality, coordinating with community partners, supporting clients’ housing readiness and independent living goals, monitoring rental properties, and responding to emergencies.

Requirements

Bachelor’s degree and one year of experience in a related field; experience may be substituted in some circumstances.
TB clearance before employment.
CPR and First Aid certification.
Class C driver license.
Ability to drive and pass a motor vehicle record check and driving test; clean MVR required.
Personal transportation, as the position requires local travel.
Ability to carry out assignments independently.
Computer literacy in Microsoft Office applications.
Knowledge of homeless-services resources in the community.
Strong interpersonal skills with clients and staff, demonstrated professionally and respectfully.

Nice To Haves

Experience working with transitional-aged youth experiencing homelessness.
Knowledge of HMIS.

Responsibilities

Coordinate programs and provide individualized case management, advocacy, and referral services to transitional-aged youth ages 18–24.
Monitor clients and maintain a safe, quiet, friendly, welcoming, and accepting atmosphere in the in-home support setting.
Maintain residential confidentiality and report outside safety concerns, including gang activity or concerns involving neighbors.
Coordinate the CES system with community, collaborating, and regional partners.
Assist participants in obtaining housing-readiness documents, such as identification, Social Security numbers, birth certificates, or verification of disability.
Support participants in developing independent living skills, accessing mainstream benefits, securing employment, developing savings, and obtaining permanent housing.
Maintain participant data in HMIS and paper files, documenting activities, services, and outcomes accurately and completely.
Gather required signatures for direct services and provide live updates to the funder.
Refer participants to supportive services, including mental health and wellbeing providers, as needed.
Monitor documentation and data quality for confidentiality, accuracy, and timeliness.
Monitor TSA rental properties for public safety and cleanliness in accordance with Department of Public Health standards.
Immediately report pending upkeep, hazards, damage, or other concerns about TSA rental properties.
Coordinate with landlords and manage property relations on behalf of TSA.
Immediately document and report unusual occurrences, emergency incidents, and injuries to the supervisor on duty.
Follow program rules and TSA policies and procedures.
Respond appropriately to emergency situations while on call.
Perform other duties as assigned by the Director.