Program Coordinator- 11-231- SC/ The Way In

The Salvation Army Southern California•Los Angeles, CA

About The Position

The Program Coordinator (Scattered Sites) is responsible for the operational aspects of The Salvation Army–The Way In Youth Shelter scattered sites, including management and programmatic, regulatory, and fiscal compliance. The coordinator provides professional, compassionate, and safe care to Transitional Aged Youth (TAY) program participants and manages relationships with vendors, contractors, and collaborators in coordination with program staff, the Program Manager, and the Director of The Way In. The position coordinates services and individualized case management for youth ages 18–24, monitors participant wellbeing and residential safety, supports independent living and housing readiness, and maintains accurate participant records and required reporting. It also monitors TSA rental properties, coordinates with landlords and community partners, and responds to emergencies, including on-call situations.

Requirements

Bachelor’s degree and one year of experience in a related field; experience may be substituted in some circumstances.
TB clearance before employment.
CPR and First Aid certification.
Class C driver’s license.
Ability to drive and pass a motor vehicle record check; clean MVR and driving test.
Personal transportation, as the position requires local travel.
Ability to carry out assignments independently.
Computer literacy in Microsoft Office applications.
Knowledge of homeless services resources in the community.
Strong interpersonal skills and the ability to interact professionally and respectfully with clients and staff.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or sometimes continuously.
Ability to grasp, push, pull, and reach overhead, including handling files and file-cabinet drawers.
Ability to operate a computer, fax machine, and telephone.
Ability to lift up to 25 pounds.

Nice To Haves

Experience working with transitional-aged youth experiencing homelessness.
Knowledge of HMIS.

Responsibilities

Coordinate the program and provide individualized case management, advocacy, and referrals to transitional-aged youth ages 18–24.
Monitor clients and maintain a safe, quiet, friendly, welcoming, and accepting in-home environment.
Maintain residential confidentiality and report outside safety concerns, including gang activity or neighborhood concerns.
Coordinate the CES system with community, collaborating, and regional partners.
Help participants obtain housing-readiness documents, including identification, Social Security numbers, birth certificates, or VOD.
Support participants in developing independent living skills, accessing mainstream benefits, securing employment, building savings, and obtaining permanent housing.
Maintain complete and accurate participant data in HMIS and paper files, documenting activities, services, and outcomes.
Log direct services, gather required participant signatures, and provide live updates to funders.
Refer participants to supportive services, including mental health and wellbeing providers.
Monitor documentation and data quality, ensuring confidentiality, accuracy, and timeliness.
Monitor TSA rental properties for public safety and cleanliness in accordance with Department of Public Health standards.
Immediately report pending upkeep, hazards, damage, or other concerns about TSA rental properties.
Coordinate property relations with landlords on behalf of TSA.
Immediately document and report unusual occurrences, emergencies, and injuries to the on-duty supervisor.
Follow program rules and TSA policies and procedures.
Respond on-call and appropriately to emergency situations.
Perform other duties as assigned by the Director.