Hub Operations Lead

Advance Stores Company•Attleboro, MA

About The Position

The Hub Operations Lead is responsible for the day-to-day operations and workflow of Hub functions, including Hub order fulfillment, inventory control, and related processes. Depending on the size and scope of Hub operations, the role may lead Hub Inventory Specialists and Hub drivers. The position requires knowledge of store systems and inventory, basic parts knowledge, interpersonal skills, and experience leading team members. The Lead networks with nearby stores, Hubs, PDQ, and external suppliers to support order fulfillment and is responsible for maintaining Hub company standards. This is a full-time position. It may require MVR certification, and the employee must complete training materials and attend store meetings. The role involves coordinating orders and inventory, directing and delegating work, helping source and deliver parts, maintaining records and paperwork, and communicating fulfillment or shipment risks. The Lead may also assist with customer deliveries, store inventory and cleanliness, and other store activities. The job involves working predominantly indoors, with occasional outdoor tasks and exposure to varied weather and workplace hazards.

Requirements

High school diploma or GED.
Prior retail experience, including basic merchandising and inventory management skills.
Prior experience leading other team members.
Experience in inventory management in a retail environment or logistics center of operations.
Competence in oral and written communication and basic math computations.
Ability to communicate in a friendly manner and deal with the public in an unbiased manner.
Ability to locate and stock parts, with high attention to detail.
Safety knowledge and skills.
Ability to operate inventory systems, store equipment, POS, and parts lookup systems.
Ability to execute and train others on inventory systems and store equipment.
Ability to operate a forklift if certified and applicable, and to use a hand truck and pallet jack.
Well-mannered and neat in appearance.
Work history demonstrating stability and performance results.
Availability to come to work on short notice and work flexible hours, including nights and weekends.
Ability to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.
MVR certification may be required.

Responsibilities

Manage Hub operations and resolve Hub orders and processes in a timely manner.
Provide direction, organize and delegate work, and ensure execution by Hub-related team members, including Hub/Loop Drivers and Hub Inventory Specialists.
Review Hub orders, pull and stage parts, and finalize paperwork.
Coordinate paperwork and instructions with internal and third-party drivers.
Work with stores, Hubs, PDQ, external suppliers, and ordering stores to identify parts sources and logistics or fulfillment options.
Work with the GM, DM, and CSC support to maintain appropriate inventory mix and levels.
Maintain inventory accuracy and perform inventory functions, including on-hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, front and face, and truck lead activities.
Manage and comply with Hub records and paperwork policies and procedures.
Urgently communicate risks or concerns regarding order fulfillment or shipments to the appropriate store leaders.
Lead replenishment stocking activities, including scanning in product and ensuring completion within 24 hours.
Perform additional inventory activities, including overstocks, callbacks, and resets.
Safely deliver parts to customers as needed.
Assist with Front Room Inventory functions and with cores and defects.
Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
Assist with MOD duties and other store-related actions as needed.
Complete required training materials and attend all store meetings.
Immediately report violations of company policy or procedure to the General Manager and/or District Manager.