Hub Operations Agent II

AIT Worldwide Logistics, Inc.•Coppell, TX

About The Position

The Hub Operations Agent II is the primary contact at an AIT Middle Mile Network Hub location for customer service, freight inquiries, and routing questions. The role communicates updated business requirements to the Hub Operations Supervisor, processes inbound and outbound paperwork according to company policies and procedures, and helps ensure DOT compliance. As the first point of contact for activity at the hub, the agent represents AIT to customers, vendors, and other parties. The position handles shipment coordination and status communications, supports linehaul loadouts, records shipment arrival and departure information in AS400, and performs general office tasks. It also involves operating a manually controlled gasoline- or electric-powered forklift to move materials around the warehouse.

Requirements

High school diploma required.
At least 2 years of experience in a transportation and logistics office environment required.
At least 3 years of general office experience required.
High level of general computer skills.
Ability to prioritize action items and determine critical timing for shipment-coordination tasks.
Forklift certification required upon hire.

Nice To Haves

Bachelor's degree or equivalent work experience preferred.
At least 3 years of transportation and logistics experience in an LTL/hub environment preferred.
Medium-level ability to prioritize action items and determine critical timing for shipment-coordination tasks.

Responsibilities

Understand service-level requirements for shipments of consequence and make routing suggestions based on that knowledge.
Process inbound and outbound documents accurately and report discrepancies as required.
Provide Hub Operations Supervisors with updated information by monitoring AIT Middle Mile Network inbound boards in AS400.
Proactively communicate shipment status to internal and external customers.
Investigate misrouted freight, OS&D, and other discrepancies as necessary.
Provide loadouts to the Hub Operations Supervisor for scheduled linehauls, ensuring required paperwork is attached, including AIT Middle Mile Pre-Trip Inspection Forms and the AIT Middle Mile Activity Cover Sheet.
Communicate with the AIT Middle Mile Network Linehaul Operations Team regarding additional ad hoc loads and routing requirements as directed by the Hub Operations Supervisor and/or Hub Manager.
Accurately update AS400 with departure times and other necessary information upon departure from and arrival at assigned hub locations.
Answer telephones at the hub, respond to internal and external customer inquiries, and redirect calls as necessary.
File documents and perform other general office duties as required.
Operate a manually controlled gasoline- or electric-powered forklift to pick up, deliver, or move materials around the warehouse.
Perform other duties as assigned.
Comply with all policies and standards.