Program Manager (DC/MD/VA)

EMCOR Government Services, Inc.•DC, SC

3d•$120,000 - $140,000

About The Position

EMCOR Government Services is seeking an experienced Program Manager to lead a Facilities Maintenance and Operations Support Services Contract in the DC/MD/VA region. Designated as Key Personnel, the Program Manager is the senior on-site EMCOR representative and has overall responsibility for contract performance, customer satisfaction, operations, financial management, safety, quality, subcontractor oversight, and workforce development. The position reports to the Executive Director of Operations. The Program Manager leads and oversees deputy program managers, operations managers, chief engineers, warehouse management, custodial supervisors, foremen and trades personnel, subcontractors, consultants, and administrative and professional support staff. The role also includes developing leadership succession plans and mentoring management personnel to promote contract continuity and growth. The position directs contract operations across multiple facilities, oversees maintenance and operational functions, and ensures execution of Performance Work Statement requirements and compliance with applicable regulations and customer standards. It carries full profit-and-loss responsibility, including budget development, forecasting, financial reporting, cost tracking, and identifying efficiencies. The Program Manager develops and retains a capable workforce, supports labor relations and collective bargaining agreement compliance, and leads safety, quality assurance, customer communication, and continuous improvement efforts. The role requires at least seven years of progressive management experience and at least five years of facilities operations and maintenance management experience. A bachelor's degree in a listed relevant field is required. The annual salary is $120,000–$140,000. EMCOR states that it offers a competitive salary and benefits package.

Requirements

At least seven years of progressive management experience leading multiple departments or large technical organizations in a complex facilities environment.
At least five years of facilities operations and maintenance management experience.
Proven experience managing large federal, institutional, healthcare, higher education, or critical infrastructure contracts.
Bachelor's degree in engineering, construction management, facilities management, project management, business administration, or a related field.
Excellent communication and listening skills, including the ability to communicate with multiple organizational levels.
Strong attention to detail, initiative, and ability to adapt quickly to changing requirements.
Ability to work under pressure with multiple deadlines and coordinate multiple projects, sometimes during off-hours.
Formal presentation and briefing skills.
Ability to consistently demonstrate a “Mission First, People Always” mindset.
Exceptional written and verbal communication skills.
Executive-level presentation and briefing experience.
Strong negotiation and relationship management capabilities.
Strategic planning and organizational development experience.
Ability to manage multiple priorities in a dynamic 24/7 operational environment.

Nice To Haves

Proficiency with Maximo is highly desired.
Master’s degree in engineering, construction management, facilities management, project management, business administration, or a related field.
Project Management Professional (PMP) certification.
Certified Facility Manager (CFM) certification.
Facilities Management Professional (FMP) certification.
Professional Engineer (PE) license.
Certified Construction Manager (CCM) certification.
Experience with RSMeans or equivalent estimating software, Maximo CMMS, Microsoft Project, Smartsheet, AutoCAD, and Microsoft Office Suite.

Responsibilities

Serve as the senior EMCOR representative and primary point of contact for the contract.
Direct contract operations across multiple facilities and ensure execution of all Performance Work Statement requirements.
Set operational priorities, allocate resources, lead strategic planning and continuous improvement, and maintain accountability for customer satisfaction, operational effectiveness, and contract compliance.
Provide executive-level briefings to EMCOR and government leadership; develop operational policies, procedures, goals, and performance metrics.
Promote EMCOR's “Mission First, People Always” culture.
Oversee facilities maintenance, engineering, custodial, and warehouse operations, including critical facility systems.
Monitor preventive maintenance performance and work order execution, ensure regulatory and standards compliance, and assess and mitigate operational risks.
Maintain full profit-and-loss responsibility; lead budget development, forecasting, and reforecasting; review labor utilization, productivity, and financial indicators; identify cost savings; and ensure accurate financial reporting and cost tracking.
Oversee project planning, estimating, scheduling, execution, and closeout.
Develop, mentor, and retain management and technical staff; ensure employees hold required licenses, certifications, and training; and manage labor relations and collective bargaining agreement compliance.
Lead succession planning and workforce readiness, and conduct performance planning and professional development discussions with management personnel.
Ensure adherence to safety policies and regulations, promote a proactive safety culture, and oversee quality assurance and quality control programs.
Review safety trends, quality findings, and corrective action plans; ensure compliance with contract performance metrics and Quality Assurance Surveillance Plans.
Build stakeholder relationships; lead customer meetings, performance reviews, and strategic planning sessions; address customer concerns; and communicate effectively with customer leadership.