Program Manager (736500)
About The Position
The Program Manager oversees project programmatic activities and operations, ensuring contractual obligations, compliance, and program objectives are met. The role optimizes processes, establishes operational goals, adapts service delivery as needed, and supervises the local office team to support timely, high-quality services. The Program Manager also manages a participant caseload, providing counseling and mentoring, assessing participants’ backgrounds and skills, identifying employment barriers, and monitoring progress toward self-sufficiency, retention, and advancement. The role develops knowledge of local labor market trends and employer needs, works with employers to identify job openings and training opportunities, supports recruiting and hiring, facilitates job placements with TDS staff, and assists with job fairs and hiring events. It maintains accurate participant and employer records, reviews eligibility and staff documentation, monitors files and program performance, and ensures staff are trained and responsibilities are delegated effectively. The Program Manager maintains knowledge of applicable workforce and welfare program requirements, helps develop standard operating procedures, and facilitates communication with partners. Occasional work outside normal business hours may be needed to support events, employers, or deadlines.
Requirements
- Bachelor's degree from an accredited university or college, or two years of work experience in business-to-business sales, marketing, customer service, staffing, or recruiting.
- Excellent verbal and written communication and interpersonal skills.
- Demonstrated strong customer service skills.
- Strong presentation skills and public speaking or outside sales experience.
- Familiarity with the communities served, including knowledge and understanding of local needs and resources.
- Demonstrated knowledge of labor market trends.
- Ability to work well independently and in teams.
- Proficiency in Microsoft Windows and Office, including Word, Excel, and PowerPoint.
- Valid driver's license in good standing and proof of automobile insurance.
Nice To Haves
- Sales or staffing experience.
- Bilingual English/Spanish.
Responsibilities
- Develop and maintain detailed knowledge of the local labor market, business needs, and job placement opportunities.
- Develop plans with employers to identify job openings, alternative work activities, and training initiatives.
- Work with TDS staff to facilitate job placements.
- Support employers with recruiting, interviewing, and hiring qualified candidates.
- Enter employer information into appropriate databases and monitor employer activities.
- Assist with job fairs and employer hiring events.
- Oversee project programmatic activities and operations.
- Review, recommend, report on, and implement programs to meet contractual obligations and address compliance issues.
- Analyze processes and procedures to optimize performance, define operational goals, and adapt service delivery as needed.
- Supervise the local office team to ensure participants receive quality and timely services and program objectives are met.
- Manage a participant caseload and provide counseling and mentoring.
- Assess participant competencies, work history, education, skills, and abilities; identify employment barriers and prompt remediation.
- Monitor participants throughout the program cycle, from outreach and referral through retention and advancement, to support self-sufficiency.
- Maintain accurate, updated electronic and paper participant files, including histories and supportive services issued.
- Maintain knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs.
- Review participant eligibility and verify staff documentation of participant activity and progress in the state system of record.
- Conduct regular file reviews and monitoring, and maximize performance and productivity.
- Direct or delegate staff responsibilities to meet or exceed performance standards; review staff performance and recommend corrective actions as needed.
- Coordinate training to ensure operations staff can effectively implement project activities.
- Participate in developing and maintaining standard operating procedures.
- Facilitate partner meetings to promote frequent communication, delegate work, and resolve issues and conflicts.
- Perform other duties as assigned.
Benefits
- Extensive learning opportunities and networking programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
