Program Manager (736500)

Equus•Elko, NV

12d•$68,000 - $74,000

About The Position

The Program Manager oversees project programmatic activities and operations, ensuring contractual obligations, compliance requirements, and program objectives are met. The role defines operational goals, analyzes processes and procedures to improve performance, adapts service delivery as needed, and supervises the local office team to ensure participants receive quality and timely services. The Program Manager manages a participant caseload, provides counseling and mentoring, assesses participant competencies and employment barriers, and monitors progress from outreach and referral through retention and advancement. The role maintains accurate participant records, reviews eligibility and staff documentation in the state system of record, conducts file reviews, and ensures staff understand program operations and applicable welfare and workforce laws, regulations, guidelines, and policies. The position also develops knowledge of the local labor market, identifies employer needs and job opportunities, works with employers on recruiting and hiring, and coordinates job placements, job fairs, and hiring events. The Program Manager directs and delegates staff responsibilities, reviews staff performance, coordinates training, maintains standard operating procedures, facilitates partner communication, and resolves work-related issues and conflicts. Occasional work outside normal business hours may be needed to support events, employers, or deadlines.

Requirements

Bachelor’s degree from an accredited university or college, or two years of work experience in business-to-business sales, marketing, customer service, staffing, or recruiting.
Excellent verbal and written communication and interpersonal skills.
Demonstrated strong customer service skills.
Strong presentation skills, with public speaking or outside sales experience.
Familiarity with the communities served and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Ability to work well both in teams and independently.
Proficiency in Microsoft Windows and Office, including Word, Excel, and PowerPoint.
Valid driver’s license in good standing and proof of automobile insurance.

Nice To Haves

Sales or staffing experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Develop and maintain detailed knowledge of the local labor market, business needs, and job placement opportunities.
Develop plans with employers to identify job openings, alternative work activities, and training initiatives.
Work with TDS staff to facilitate job placements.
Contact and support employers with recruiting, interviewing, and hiring qualified candidates.
Enter employer information into appropriate databases and monitor employer activities.
Assist with job fairs and employer hiring events.
Oversee project programmatic activities and operations.
Review, recommend, report on, and implement programs to meet contractual obligations and address compliance issues.
Analyze processes and procedures to optimize performance; define operational goals and adapt service delivery as needed.
Supervise the local office team and oversee timely, quality participant services and achievement of program objectives.
Manage a caseload of participants and provide counseling and mentoring.
Assess participant competencies, work history, education, skills, and abilities; identify employment barriers and prompt remediation.
Monitor participants’ progress throughout the program cycle, from outreach and referral through retention and advancement, to support self-sufficiency.
Prepare and maintain accurate, current electronic and paper participant files, including participant history and supportive services issued.
Maintain knowledge of technical program operations and applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs.
Review participant eligibility and verify that staff record participant activity and progress in the state system of record.
Conduct regular file reviews and monitoring, and maximize performance and productivity.
Direct or delegate staff responsibilities to meet or exceed performance standards.
Review staff performance and recommend corrective actions as needed.
Coordinate training so operations staff can effectively implement project activities.
Participate in developing and maintaining standard operating procedures.
Facilitate meetings with partners to promote frequent, effective communication.
Delegate work and resolve issues and conflicts.
Perform other duties as assigned.