Program Manager (736500)

Equus•Elko, NV

11d

About The Position

The Program Manager oversees the project's programmatic activities and operations, ensuring contractual obligations and compliance requirements are met. The role reviews and improves processes, sets operational goals, adapts service delivery as needed, and supervises the local office team to ensure participants receive quality, timely services and program objectives are achieved. The position also supports employer engagement and job placement by monitoring local labor market conditions, identifying business needs and job opportunities, coordinating recruiting and hiring support, and assisting with job fairs and employer events. The Program Manager manages a participant caseload, providing counseling and mentoring, assessing participants’ competencies and employment needs, and supporting progress toward self-sufficiency, retention, and advancement. The role maintains accurate participant records, reviews eligibility and staff documentation, conducts file monitoring, oversees staff performance and training, and maintains knowledge of applicable workforce and welfare program requirements. It also coordinates with partners, facilitates communication, delegates work, and resolves operational issues. Occasional work outside normal business hours may be needed to support events, employers, or deadlines.

Requirements

Bachelor's degree from an accredited university or college, or two years of work experience in business-to-business sales, marketing, customer service, staffing, or recruiting.
Excellent verbal and written communication and interpersonal skills.
Demonstrated strong customer service skills.
Strong presentation skills, with public speaking or outside sales experience.
Familiarity with the communities served and knowledge and understanding of local needs and resources.
Demonstrated knowledge of labor market trends.
Friendly, professional demeanor.
Ability to work well in teams and independently.
Proficiency in Microsoft Windows and Office, including Word, Excel, and PowerPoint.
Valid driver's license in good standing and proof of automobile insurance.

Nice To Haves

Sales or staffing experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Develop and maintain detailed knowledge of the local labor market, business needs, and job placement opportunities.
Develop plans with employers to identify job openings, alternative work activities, and training initiatives.
Work with TDS staff to facilitate job placements and support employers with recruiting, interviewing, and hiring qualified candidates.
Enter employer information into appropriate databases and monitor employer activities.
Assist with job fairs and employer hiring events.
Oversee the project's programmatic activities and operations, ensuring contractual obligations and compliance requirements are met.
Review, recommend, report on, and implement programs; analyze processes and procedures to optimize performance.
Define operational goals, prioritize assignments, and adapt service delivery as needed.
Supervise the local office team and oversee timely, quality services and progress toward program objectives.
Manage a caseload of participants and provide counseling and mentoring.
Assess participant competencies, work history, education, skills, and abilities; identify employment barriers and prompt remediation.
Monitor participants throughout the program cycle, from outreach and referral through retention and advancement, supporting progress toward self-sufficiency.
Prepare, organize, and maintain accurate, updated electronic and paper participant files, including records of supportive services issued.
Maintain knowledge of technical program operations and applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs.
Review participant eligibility and verify that staff record participant activity and progress in the state system of record.
Conduct regular file reviews and monitoring.
Maximize performance and productivity; direct or delegate staff responsibilities to meet or exceed performance standards.
Review staff performance and recommend corrective actions as needed.
Coordinate training to ensure operations staff are prepared to implement project activities effectively.
Participate in developing and maintaining standard operating procedures.
Facilitate meetings with partners to promote frequent communication, delegate work, and resolve issues and conflicts.
Perform other duties as assigned.
Work outside normal business hours on occasion to support events, employers, or deadlines.